Our team is passionate about committing to your objectives and helping you create new answers to your Business Process, Business Performance and Compliance challenges.
Exploit investment in solutions, tooling and the right architecture to change your business.
Consistent and repeatable approaches founded on BPM and Six Sigma disciplines put at the Heart of your Customer Journey.
"T-Impact provided on-site expertise that helped facilitate the design and build of our process repository, taxonomy and standards; knowledge and understanding was effectively transferred to our own teams, enabling in-house capability to be established quickly."Paul Arnold - Barclaycard
Manage Governance, Risk and Compliance - Deliver a better Customer Journey
Most businesses struggle with limited end-to-end visibility, silos of information and conflicting objectives. We have developed unique approaches to overcome these obstacles to ensure delivery and value. T-Impact fills a BPM (Business Process Management) niche that generalist software vendors cannot deliver as their prime focus is license revenue rather than projects, re-engineering processes and strategies of their clients.
Creating your organisational roadmap improves the Customer Journey, reduces cost, delivers business Compliance and Governance and minimises risk.
We have a clear focus on generating ROI and generating significant returns from Process Transformation. IBM Blueworks Live and ARIS, Lombardi, Nimbus etc are BPM solutions our clients invest in, we exploit their capability and create a common business language to embed these improvements.
Where clients have no existing Business Process Analysis or BPM solutions we introduce Target Operating Models and IBM BPM tools to embed improvements and generate a Centre of Excellence.
Our Discovery Workshops engage the whole team in creating an agreed Process and realistic objectives for improvement. Your team focuses on the real issues and challenge assumptions productively, leading to rapid ‘high potential’ Process Improvements. We add value through design innovation – process mapping and sharing the vision and identifying the changes and measuring business performance to deliver results in short time periods.
Once your Process has been mapped in the Blueworks Live Process Repository the business will benefit from re-use, ease of maintenance, ability to share this understanding internally and strive towards Process Excellence.
A T-Impact Ideas Lab: Are you solving the mystery behind exceptional Customer Journeys? Museum of London, Sherlock Holmes Exhibition, 27 November 2014, 8:30 AM Keynote Speakers Andrew Morr..
Is your Investment in Customer Experience (CX) doomed to fail? Many companies are creating multidisciplinary CX teams to oversee the design and governance of end-to-end Customer Experience..
T-Impact publishes two new customer case studies Driving Business Process Maturity at Barclaycard T-Impact delivers award winning 46% operational cost reduction for HSBC Read T-Impact..