BPM in telecoms

• Accelerated application development
• Automated work flow
• Automated exception handling

• Visual management
  and metrics
• Unified front end

Challenge

• Interconnect partners buying network time from over 16,000 number ranges.
• Many calculations were completed manually, with substantial risk of lost revenue and unhappy customers.
• Each number range has day, evening and weekend tariffs defined. There are also "specials" that need to be priced.
• Prices managed through manually created spreadsheets, fed into a central database.
• Information coming from different systems from each supplier.
• Multiple teams involved in making and validating changes. Each month's pricing would take 5-10 days to process.
• Pricing data loaded into billing systems manually, taking over a week to process each month.

Project Scope

• Initial work was to analyse, define and optimise the process by which prices were updated. We then designed the processes in BPNM.
• Business rules for monthly pricing are entered in a simple web interface and applied across all number ranges.
• Monthly base pricing used to automatically price number ranges, including customer specific customisation. Specials and uplifts pricing are generated based on defined business rules.
• Automated, rules-based changes take far less time to implement.
• Work flow managed by Business Process Management layer integrated with existing Billing, Interconnect and Pricing IT systems.

Business Benefits

• Substantial reduction in errors Time to make change reduced from 5-10 days, to under 24 hours. Multiple mid-month price changes can now be made.
• Revenue and Margin Assurance teams have changed from fire-fighting to strategic pricing analysis, becoming more effective and exceeding targets.
• Increased capacity enables our customer to look at acquisitions, to grow the business, rather than intensively managing existing business.