Cut waste by 40%

BPM in energy

Cut waste and realised 40% savings by re-designing and standardising processes across product lines & geographies

Details

Need to make rapid changes to a central database in order to facilitate supplier payments.
Process is now split between outsourced operation and in-house teams with a global scope.
Multiple local country variations and IT systems makes data entry complex.
Existing data quality poor with complex codes required at system level.
End to end business process very slow with many hand-offs, often running in excess of the 2 day SLA to implement adds and updates.
Multiple and overlapping change requests often raised in an attempt to account for inefficiencies and lack of information from in-flight process, leading to more errors and wasted effort.

Replace existing ‘ad hoc' solution based around an Excel spread sheet and email with a full IBM Business Process Manager (formerly Websphere Lombardi Edition) automated process.
Optimised process to reduce effort and complexity, particularly in authorisation and quality checking steps.
Set up process to ensure fast tracking of work - automatic timers ensure delayed tasks are re-allocated.
Encapsulated system complextiy, data entry staff will use the same process and user interface for all products in all geographies. Eliminated errors and paved the way for a global roll out.

Automated processes cutting a lengthy manual procedure to under 1 hour work time.
Managed process with control and visibility ensures that 2 day SLA is now being met.
Rigorous capture and optimisation of the process for automation identified a number of faults and errors in the process logic that have been addressed.
Eliminated unnecessary work during process design, reducing process automation effort and on-going data entry costs.
Pilot designed to support global roll out with minimal changes. Process remains flexible and adaptable.
Metrics reporting designed to support continuous improvement and process refinement.