We awarded T-Impact a contract to improve our operational excellence and help design changes to support our rapid growth. They quickly established trust with both stakeholders and front-line staff, capturing the current process and identifying opportunities to remove process defects, waste and failure demand from our process. Solutions were identified for each opportunity, refined in collaboration with our team, and used to design our future process.
T-Impact then provided a business case and Operational Excellence Transformation Plan, defining how we would move from current to future operations. The business case enabled us to prioritise the opportunities based on a return-on-investment analysis, considering both estimated implementation costs and business benefits. The Operational Excellence Transformation Plan included timelines, implementation costs estimates and business benefits.
Working with T-Impact, our team has created long-term value in our organisation, obtaining a better understanding of Lean Six-Sigma techniques, Process Management and Intelligent Automation tools such as RPA. We are currently planning to implement this Transformation Plan in a phased approach and are confident we will reduce our operational costs and improve both customer experience and staff satisfaction.
T-Impact delivered excellent value and I am happy to recommend them to any organisation who wants to improve operations.
Resonate-UCC, Delivery Director
"When we undertook our first steps in robotic process automation, T-Impact provided the guidance and support we needed to successfully deliver a number of pilot projects and help set up our production environment. We now have a pipeline of work that is growing all the time, thanks to the positive outcomes we achieved together."
Oxford City Council, Chief Technology & Information Officer
"We wanted a technology partner who was experienced in dealing with Local Authorities and the challenges that Councils face and how they affect our residents. We assessed the market based on experience, technical ability and price, reviewing various companies, and awarded T-Impact.
We’ve been working with T-Impact for over 12 months now, and they have very much impressed us. They are easy to work with, integrate well with our team, deliver great value and importantly take accountability. Their staff listen carefully, understand the problems then positively engage with our business teams on exactly where and why robotics can be used and then quantify the benefits. The results we’ve seen and T-Impact’s professional and pro-active attitude have helped me educate my Council’s Executive team, demonstrating the value and benefits of Robotics.
T-Impact have also helped us identify benefits over and above the traditional labour savings. For example, like most Councils, Dacorum Council has faced challenges staffing specialist roles, such as Environmental Health officers. We have had insufficient officers for some time, one of the solutions we implemented with T-Impact helped reduce the amount of wasted time spent by officers on admin surrounding case management, this means the officers that we do have are significantly more productive."
Dacorum Borough Council, Assistant Director - People, Performance & Innovation
"They accelerated our Digital Transformation programme, with a clear vision of how the cutting edge technology like Robots and AI can add real life benefits, vastly achieving more than we thought possible. The T-Impact team added demonstrable value plus were a real pleasure to work with. We are currently discussing further opportunities to work together."
Torbay Council, Deputy Head of Finance
"Happy to recommend T-Impact as a partner on agile projects. Excellent engagement throughout and project delivered on time. Assisted with project management, business analysis, development and testing. Documentation also high quality."
NHS BT, Specialist Services IT Project Manager
"T-Impact were able to tailor their delivery approach to our needs, showing expertise in multiple delivery approaches. They really took the time to understand our unique business, our culture and vision for the future. They ensured that they understood and methodically documented our user and business needs which allowed them design and develop a suitable service."
NHS BT, Head of ODT Hub Information Services
"T-Impact have been great to work with. They came into the project with a positive can-do attitude paired with the expertise and knowledge we needed. They increased our productivity and provided cultural benefits as well."
Durham County Council, Head of Digital & Customer Services
"The training is well presented with audio and visual cues and can be paced according the trainees needs. This makes Advanced Process Modelling Training Using IBM Blueworks useful to process collaborators who may be interested in covering BPMN, basic modelling conventions and an insight into agile, lean and six-sigma. Enabling others to collaborate with Blueworks increases its value."
NHS BT, Senior Business Solutions Analyst
"I've found the T-Impact team to be very supportive, especially the half-hour drop-in sessions that provide skills and knowledge transfer. The T-Impact team are helpful and knowledgeable, they obviously know the products we are working with and are very keen to support NHSBT staff."
NHS BT, Scrum Master
"In my opinion, T-Impact is the most client-centric Business Partner I work with. Their team continuously demonstrate genuine personal interest in their client’s success. Their professionalism and expertise on the solutions they assist clients with is unrivalled. Their projects consistently produce a clear and measurable return on investment for clients. This is demonstrated by their consistently high IBM client Satisfaction Rating."
IBM, IBM Smarter Process Sales Leader
"T-Impact were excellent at dealing with the internal resistance that we encountered. They helped us to be open with people, collaborate with people, keep them informed of progress, reassure them, and hold their hand through the whole process to achieve a really successful digital transformation."
PCML, Founder & CEO
"We awarded T-Impact a contract to build our digital transformation capability, delivering the first projects for Planning & Crisis Support.
They trained our team, developing their skills and confidence enabling them to conduct user research and map, analyse & re-design user journeys. T-Impact made very effective use of industry standard techniques such as Balanced Scorecards, Customer Interviews and Lean Six-Sigma."
Torbay Council, Deputy Head of Finance
“T-Impact brought the knowledge of the technology, the expertise in how to make it work effectively... to enable us to integrate it with our existing capabilities and our existing tool-sets and really provide a seamless experience for our staff.”
NHS BT, Chief Digital Officer
“T-Impact provided a focused and impactful review of the Network Transformation programme and identified potential process efficiency improvements of up to 40%. They worked exceptionally hard under tight deadlines to provide a clear understanding of where and how improvements could be made.”
UK Post Office, Business and Technology Transformation Director
“T-Impact provided on-site expertise that helped facilitate the design and build of our process repository, taxonomy and standards; knowledge and understanding was effectively transferred to our own teams, enabling in-house capability to be established quickly.”
Barclay Card, Head of Change