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AUTOMATED CUSTOMER SERVICE

Zero Touch Customer Care

AUTOMATED CUSTOMER SERVICE DEMO

Digital transformation creates benefits for both patients and residents but some may need a bit more support. Your staff are fully occupied now. How will you free capacity to support people who are not comfortable with digital interfaces?

Automating customer service requests will free staff capacity to help residents with the greatest needs or who are not confident online. When designed correctly, you will also reduce operating costs, eliminate errors and deliver a better service.

Join us on this free webinar to learn how you can fully automate the bulk of your services, freeing front line staff ensure digital inclusion for your residents & patients. Automate your customer journey with intelligent Chatbots, integrated with Robotic Process Automation (RPA), enabling you to manage thousands of enquiries and action requests, with no changes to your existing IT systems.

Progress toward a zero-touch customer experience and free capacity to support your digital transformation programme – while ensuring no one is left behind.

Benefits:

  • Automate thousands of service requests with no changes to your existing systems.
  • Personalise service and launch new capabilities without changing your legacy IT systems
  • Reduce call volumes by up to 50%
  • Increase digital inclusion, creating capacity to support residents who have the greatest needs or are not confident online.
  • Improve first contact resolution
  • Provide 24 x 7 customer service
  • Interact with customers via any device, any channel and in the language of their choice
  • Reduce costs and eliminate errors

If you’d like to talk to us about this or any other solution, please complete the form and we’ll be in touch!

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If you would like more information on how our RPA tools can benefit your business, please enter your details and one of our experts will be in touch shortly to discuss your requirements and set up a demonstration.

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