Automated Service Provisioning: On-Demand Recording of Webinar 10.12.2020

Automated Service Provisioning

Working towards zero-touch customer service

On-Demand Webinar Recording

on-demand webinar recording

If you couldn’t make our webinar on 10th December, you missed a very well attended and informative innovation session with live demos and some great Q&A. You can see the full recording below

If you’d like to find out more, or register for a Free Education Session please complete the form below, and we’ll be in touch

Chatbots chat, Robots act

Automating important but low-complexity transactions reduces cost, eliminates errors and creates capacity for your staff to help residents with the greatest needs or who are not confident online.

Join us on this free webinar to learn how combining intelligent Chatbots and Robotic Process Automation (RPA) can automatically manage thousands of enquiries and action requests, helping you progress toward a zero-touch customer experience.

Benefits:

Automate thousands of service requests with no changes to your existing systems.
Reduce call volumes by up to 50%
Increase digital inclusion and create capacity to support residents who have the greatest needs or are not confident online.
Improve first contact resolution
Interact with customers 24 x 7, via any device, any channel and in the language of their choice
Reduce costs and eliminate errors

Agenda

Introductions
Why you should be working on automated service provisioning now
Components of an automated provisioning solution
Dacorum Borough Council’s digital strategy and automated provisioning approach
DEMONSTRATION: Supporting mental health with automated provisioning
Combining automated document processing & human review at scale using AWS Machine Learning
How to get started with Robotic Process Automation (RPA)
Q&A

Speakers

Keith Stagner

T-Impact – CEO

Keith has over 35 years experience implementing complex change programmes across both commercial and public sector organisations, with particular expertise in streamline operations, removing waste and defects, then automating to lock in efficiencies using Robotic Process Automation (RPA) and Artificial Intelligence (AI).

Linda Roberts

Dacorum Borough Council – Performance, People & Innovation

Linda will be sharing Dacorum BC’s automation journey to date, centralising their RPA programme to leverage RPA benefits quickly across all departments in the Council.

Dr Matt Howard

Amazon Web Service (AWS) – International Lead, Public Sector Healthcare Data Science & AI

Public sector organisations frequently need to improve business processes through automation to achieve scale, but still need human review to maintain quality; this can be complex and costly to set up and maintain. AWS will present how to automate information extraction at scale using machine learning and combine with human review process flows using cloud, including Amazon Textract, Amazon Augmented AI and other services.

Nico Metallo

Amazon Web Service (AWS) – Senior Data Scientist, Public Sector, EMEA

Nicolas supports Public Sector Organisations in EMEA on their journey to well-architected machine learning solutions at scale by providing technical guidance, design advice and working backwards from complex business challenges.