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Artificial Intelligence

Combining cutting-edge development with learning acquistion, T-Impact’s Artificial Intelligence solutions extend the capabilities of your virtual and human workforce, to capably manage both structured and un-structured tasks whilst delivering outstanding automation and digitalisation of previously complex processes.

WHAT IS ARTIFICAL INTELLIGENCE?

Artificial intelligence refers to computer systems which are capable of performing tasks that would previously only have been possible with human intelligence. This includes speech recognition, decision-making processes, language translation and visual perception.

WHAT CAN AI DO

The are almost infinite potential uses and benefits of AI within business. Many organisations believe AI is limited to just the largest, wealthiest firms in the world, but this is no longer the case.

Pre-packaged AI and subscription models have opened the market up so that any organisation can now benefit from accurate decision-making and process management for specific planned use cases.

We offer a variety of these AI packages, which unlike robotics (which delivers structured, rule-based activities), can act on on semi-structured and unstructured interactions, which may be unclear or lack detail.

T-Impact can also help you identify and implement the next step up from basic pre-packaged AI – machine learning. This process involves the virtual workforce being able to learn without explicit programming, through either direct interaction with humans or using historical data to adapt actions or activity. By evaluating and experimenting with these methods, the best practise can be adopted and applied to operational processes. Alternatively, it can be passed through independent governance panels for approval before it is put into operation.

Artificial Intelligence Vision (AIV) is a pre-packaged AI capability which can interpret handwriting images and objects into data, so your virtual or physical workforce can interpret this information.

T-Impact’s Robotics are best utilised to replicate processes on terminals and devices which would otherwise be rule-based, time-critical, data sensitive and potentially tedious to the human workforce. By successfully deploying and integrating RPA, organisations can develop a crucial link between the human and virtual workforce, helping to drive inbound processes and manage inbound or outbound communications. As a result, rather than just assisting with Back Office processes such as extracting documents, downloading and uploading files or inputting and compiling data, Robotics can also drive Front Office action too. Through this, human staff can be freed from time-consuming administrative duties, leaving them to focus on more complex, empowering and rewarding tasks.

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Dolores

Hector

Sarah

Alan

Dolores

Dolores is a quick learner and is great working with humans. All she wants to do is understand their problems and help take these challenges off their plate, so that they can focus on the work that humans do best!

She can be deployed ‘on premises’ or ‘on the Cloud’ and comes with a UiPath attended, node-locked license.

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Hector

Hector wasn’t blessed with Dolores’ social skills. While Dolores prefers to collaborate with humans, Hector just knuckles down and gets the job done. Day or night, Hector always has his mind on the job.  Not the most social of robots, but an absolute workhorse!

Hector is a medium process robot working on physical and cloud environments. He has a UiPath unattended license, self-starting capabilities, has load-balancing features and can be managed by an orchestrator robot.

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Sarah

A great organiser, Sarah coordinates the other robots to make sure they’re always working well together and delivering the results that really matter to the client. Producing the means for KPI’s, scheduling and code librarian, Sarah is an essential element to any large estate of Robots. Only available through T-Impact, Sarah operates on our Cloud Environment, and is shared between multiple customers. Thanks to this, we can offer up to 70% cost savings compared to other providers.

She has auto-queue management, monitoring and logging and auto-provision and deploy capabilities, as well as shared access to T-Impact’s UiPath Orchestrator license and UK hosting on Azure.

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Alan

Alan is a bit of a bookworm and benefits from a huge (artificial) brain. He loves a good read and can usually be found translating handwritten documents into digital text, (even when it’s taken from an image!).

Alan is only available from T-Impact, combining the power of UIPath RPA with Microsoft AI Vision handwriting analysis.

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APPLICATIONS OF AI

Machine learning AI can be particularly effective in organisations that want to interact with customers on a twenty-four-hour basis. Rather than having to hire additional temporary staff to cover evening and night shifts, robotics can be deployed to communicate to customers and capture their requests.

This data can then be passed to the AI machine learning, which will interpret the request and confirm the details with the customer. They can then schedule a call-back with your staff at a more suitable time to secure new business. Rather than losing business due to a lack of operational hours, your business can become truly flexible for your customers, which is essential in this digital age.

The benefits of AI 

Artificial Intelligence is capable of making decisions which robots or humans can then act upon. As a result of this:

Improved Accuracy and Speed of Decision Making

AI’s decision making process is quicker and more accurate than human decision-making (when trained correctly).

Achieve personalised, bespoke output

AI can consider thousands of parameters and variables when going through the decision-making process, ensuring the final outcome is highly personalised and specifically applicable to the situation.

Eliminate bias

AI can eliminate human involvement, which is beneficial in situations where humans may be in danger, influenced by other people or biased due to personal prejudices.

Increase Transparency

Due to all processes and decisions being recorded and mapped, AI can increase decision-making transparency and provide necessary justification required when trying to make decisions.

Integrate your human workforce

AI decisions can be utilised in tandom with human judgement. The AI can provide several possible actions and outline the key outcomes associated with each choice. Your staff or management team can then select the next best action based on these answers.

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FAQs

Can robotics only work in physical environments?

A. No, T-Impact robotics can be deployed in physical locations (‘on premises’) and also in virtual locations (‘on the cloud’).

What knowledge is required?

No existing knowledge is required as we’ll handle the entire implementation and set-up process. We’ll ensure that everyone who needs to understand how to set up processes can do so, so that you don’t run into any issues if you lose staff members.  

How will the technology integrate?

A. RPA is designed to seamlessly integrate with your existing I.T. solutions, rather than replace them. You won’t find any additional expensive costs here.

What is the expected ROI?

Although this is dependent on your organisation’s use for robotics and every single business case is difference, we expect to see ROIs quickly. For example in a £10,000 initial investment, previous results have yielded a 75% ROI by the 3rd month and 180% ROI within nine months. 

How quickly can we move on this?

Robotics solutions can be implemented through the subscription model in a matter of days. Unlike time and material projects which require much more rigorous planning and development, our robotics can be rolled up swiftly to start benefitting you as quickly as possible.

Is support and hosting included?

You are provided with daily access to robotics experts who can help resolve any issues you may encounter. You can discuss your exact support requirements when placing your order. Hosting is not included within the RPA package. 

Do I have to buy an Orchestrator robot?

You can purchase RPAaaS subscriptions without buying an Orchestrator license. If you choose not to buy an Orchestrator, you won’t incur any additional charges.

Other suppliers offer an Orchestrator robot for much higher costs. Why is yours better value?

We’re partnered with UiPath to offer ‘Sarah’, our Orchestrator robot who is utilised by multiple T-Impact customers and consequently these companies benefit from a 70% cost reduction. We are the only firm to offer this product.

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