You sponsored Intelligent Automation project(s) to free capacity, improve customer service and improve margins. You know the project was delivered on time but how do you know if you realising the expected benefits?
Measure tangible benefits as they are accrued
T-Impact’s benefit reporting dashboard uses data generated from our Intelligent Automation tools (Chatbots, RPA, AI & Workflow) to track and calculate benefits as realised.
Our configurable solution can report Labour savings, Cost avoidance & New revenue benefits. Labour savings is generally based on the cost of work prior to automation multiplied by transaction volumes.
Metrics that help you support intangible benefits
Benefits such as customer satisfaction, improved decision making, enhanced brand recognition or increased agility can be hard to quantify on a transactional level. We provide metrics to help you substantiate these less tangible benefits and support additional data analysis to quantify from other sources. Examples include: such as volumes, human processing time & automated processing time.
Continuous improvement insights
Drill down into the exception to see the types of transactions that are being handed back to staff because business rules couldn’t be defined during implementation. Identify the exception types you want to address and our technical team will extract further data from our process insights log, proposing rules that could increase throughput and benefits.
Key features of our benefit reporting & continuous improvement dashboard include:
