Intelligent Business Process Management Systems & Work flow

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Intelligent Business Process Management Suites

Work flows across your organisation and is impacted by your suppliers, staff and technology.  It can be hard to visualise, much less re-engineer your business. Business Process Management Suites (BPMS) is the technology that enables you to do so. Recent advances in iBPMS enable quicker integration with your existing IT systems, reducing the implementation cost and complexity. When combined with T-Impact’s Digital Business Architecture service, this is a powerful Digital Transformation capability. Speak with one of our experts to learn how our clients are using these methodologies to drastically reduce operational wastage and grow their bottom line. 

WHAT IS BPMS and iBPMS?

Intelligent Business Process Management Suites (iBPMS) manage the flow of work across your organisation. They sit between your staff and your IT systems, managing how work is allocated, monitored and reported.

Leading BPMS tools contain reliable message processing engines that can ensure that all transactions are processed correctly by your IT Systems and they never get out of alignment. They also help your staff ensure that no transactions are missed, even when there are long delays waiting for customers, regulatory “cool off” periods or supplier responses.

iBPMS tools includes integration of Big Data Analytics to provide insight into your processes, social media, and mobile device support.

Why implement a Business Process Management Suite?

The vast majority of organisations operate in a highly fragmented and disjointed fashion. A classic example is the customer complaint process – a customer is unhappy as they have only received part of their order, but have been charged for the full amount, so they communicate their dissatisfaction to the customer service team. The customer service team pass the information on to the finance department who check their systems and see that the full order was placed, so they pass the query on to the warehouse. The people in the warehouse discover that one of their suppliers ran out of stock, so they correct their systems and place another order.

Every department feels like they have done a great job, but this process has taken days and in the meantime, nobody has been talking to the customer, who is now on social media posting negative comments about the brand. 

This is a simple example but one that occurs every day in thousands of businesses. There are countless other examples of where the lack of an efficient process, often involving half a dozen or more separate departments, results in angry customers and thousands of wasted man hours. 

BPMS was invented to resolve these issues. By implementing an end to end process that places the customer at the centre and guarantees the right information is communicated to the right people at the right time, organisations are able to transform the customer experience whilst dramatically reducing costs. 

Furthermore, organisations that successfully implement this methodology are able quickly amend the flow of work across their organisation, without complex re-architecture. When implementing correctly, it gives otherwise slow and unresponsive businesses the ability to react quickly to their ever changing environment, without ever disrupting or compromising the customer experience. 

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When should I use Robotics versus iBPMS?

iBPMS and Robotic Process Automation (RPA) are both technologies designed to complement your existing IT systems, automating & controlling activities normally performed by your staff as part of your business process(es). They approach this task in very different ways and have complimentary strengths and weaknesses.

iBPMS is the most powerful technology for managing complex work flows across your business but it’s weakness is the cost and complexity of implementation. To achieve full benefits, the organisations involved must change the way they work and use new tooling. You also need to  gain access to the IT resources, who can build interfaces to your existing IT systems. These resources are often in short supply and have a long backlog of work.

RPA can access & store data in your existing IT systems and no interfaces are required. RPA is ideal for automating short processes and tasks within a process. It doesn’t have the messaging and data analytical capability of iBPMS.

T-Impact been using both RPA and iBPMS technologies to improve organisation’s work flow for more than a decade. We have deep insight into both recent integration between these technologies. We were integrating Robotics and BPMS for banking customers more than 6 years ago, long before it was discussed by the vendors.

Through our highly consultative service, we’ll help you automate the work flow across your organisation, identifying key areas where RPA and/or iBPMS technology can deliver real and lasting benefit to your business.

Once we’ve identified the best possible solution for your requirement, we’ll work with you to deploy that solution using the incremental delivery approach that enables us to operate in a highly agile and responsive manner.

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Benefits of Business Process Management

Minimise Costs

  • Enhance your resource utilisation by deploying intelligent technology.
  • Minimise the risk to your business by developing a clear use case to prove the model quickly before scaling.

Maximise Efficiency

  • Minimise bottlenecks by deploying a scalable, repeatable process that can be adjusted as demand dictates.
  • Eliminate manual work-arounds in Excel and Email and minimise the use of spreadsheets by digitalising and compartmentalising key data.
  • Implement an agile delivery approach (Scaled-Agile Framework/SAFe) to improve your speed and responsiveness.

Transform your Business

  • Improve your customer experience by ensuring processes are aligned and built around the needs of the customer.
  • Embed a best practise change management model at the heart of your project to ensure you win hearts and minds.
  • Benefit from an entirely bespoke solution, modelled to your exact requirements
  • Benefit from an entirely bespoke solution, modelled to your exact requirements

FAQs

Can robotics only work in physical environments?

A. No, T-Impact robotics can be deployed in physical locations (‘on premises’) and also in virtual locations (‘on the cloud’).

What knowledge is required?

No existing knowledge is required as we’ll handle the entire implementation and set-up process. We’ll ensure that everyone who needs to understand how to set up processes can do so, so you don’t run into any issues if you lose staff members.  

How will the technology integrate?

A. RPA is designed to seamlessly integrate with your existing I.T. solutions, rather than replace them. You won’t find any additional expensive costs here.

What is the expected ROI?

Although this is dependent on your organisation’s use for robotics and every single business case is difference, we expect to see ROIs quickly. For example in a £10,000 initial investment, previous results have yielded a 75% ROI by the 3rd month and 180% ROI within nine months. 

How quickly can we move on this?

Robotics solutions can be implemented through the subscription model in a matter of days. Unlike time and material projects which require much more rigorous planning and development, our robotics can be rolled up swiftly to start benefitting you as quickly as possible.

Is support and hosting included?

You are provided with daily access to robotics experts who can help resolve any issues you may encounter. You can discuss your exact support requirements when placing your order. Hosting is not included within the RPA package. 

Do I have to buy an Orchestrator robot?

You can purchase RPAaaS subscriptions without buying an Orchestrator license. If you choose not to buy an Orchestrator, you won’t incur any additional charges.

Other suppliers offer an Orchestrator robot for much higher costs. Why is yours better value?

We’re partnered with UiPath to offer ‘Sarah’, our Orchestrator robot who is utilised by multiple T-Impact customers. As well as being the only company to offer this product, our customers also benefit from the 70% reduction in costs as a result! 

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T-Impact Customer Testimonials

“T-Impact brought the knowledge of the technology, the expertise in how to make it work effectively... to enable us to integrate it with our existing capabilities and our existing tool-sets and really provide a seamless experience for our staff.”

- Chief Digital Officer, NHSBT

“T-Impact provided a focused and impactful review of the Network Transformation programme and identified potential process efficiency improvements of up to 40%. They worked exceptionally hard under tight deadlines to provide a clear understanding of where and how improvements could be made.”

-Business and Technology Transformation Director, UK Post Office

“T-Impact provided on-site expertise that helped facilitate the design and build of our process repository, taxonomy and standards; knowledge and understanding was effectively transferred to our own teams, enabling in-house capability to be established quickly.”

- Head of Change, BarclayCard

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