Chatbots use artificial intelligence & natural language processing to understand what your customers want – answer questions and initiate personalised services in their language of choice.
Your staff spend the majority of their time answering basic questions and fulfilling basic services. Some have call centre tools that enable you to track customer requests and ensure they are all addressed but many specialist service teams do not.
Providing these repetitive, low value services is expensive and demotivating for staff, who are increasingly hard to attract and retain.
Your customers are comparing your services to technology leaders, like Amazon and Google. They want to access services when it is convenient for them, using the digital channels that they prefer and in a language of their choice. They are less tolerant of mistakes and expect things to work right the first time and every time.