Slide Chatbots

Chatbots use artificial intelligence & natural language processing to understand what your customers want – answer questions and initiatpersonalised services in their language of choice. 

Your staff spend the majority of their time answering basic questions and fulfilling basic services. Some have call centre tools that enable you to track customer requests and ensure they are all addressed but many specialist service teams do not. 

Providing these repetitive, low value services is expensive and demotivating for staff, who are increasingly hard to attract and retain.  

Your customers are comparing your services to technology leaders, like Amazon and Google. They want to access services when it is convenient for them, using the digital channels that they prefer and in a language of their choice. They are less tolerant of mistakes and expect things to work right the first time and every time. 

Achieve positive return-on-investment within weeks 

Chatbots can enable customers to self-serve, reducing call and email volumes. 80%+ of common questions are often resolved with no staff intervention.  

When deployed as part of an Intelligent Automation solution, Chatbots can identify what service your customers require and trigger RPA (Robotic Process Automation) to process it using your IT systems. RPA can retrieve data to personalise the customer experience and update data to fulfil it. RPA can apply rules or leverage AI services to make the decisions required across the customer journey. 

Improve customer satisfaction & retention 

Customers can get support when they want (20+ hours a day), in their language of choice and where they want – voice, webchat, facebook, whatsapp, Teams, etc. 

Free capacity for Digital Transformation & Digital Inclusion  

Chatbots frees your teams from the mundane. Some of your staff will be needed to deal with complex customer requests that requires their expertise. The remainder can be deployed for the important but not urgent projects, like transformation and business improvements. You will even have capacity to support customers who aren’t can’t or won’t use digital channels. 

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Chatbots are one of the Intelligent Automation tools that can:

  • Enable customers to self-serve, fulfilling services when, where and how they  
  • Give customers fast, effective, automated access to your services  
  • AI understands the contact and interprets what customers want, even when they make mistakes 
  • Natural Language Processing communicate with customers in normal human-like speech, in multiple (40+) languages  
  • Extend service hours, answering customer questions and fulfilling services 20+ hours a day 
  • Integrate with your customer services staff, seamlessly handing over service requests that can be completed by your chatbot – or when requested by your customer 

What are the different types of AI?


AI is commonly categorised as (1) Artificial Narrow Intelligence (ANI). Sometimes referred to as Weak AI, ANI specializes in one area. (2) Artificial General Intelligence (AGI). Sometimes referred to as Strong AI, or Human-Level AI, AGI refers to a computer that is as smart as a human across the board. (3) Artificial Superintelligence (ASI), an intellect smarter than the best human brains in practically every field.



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“When we undertook our first steps in robotic process automation, T-Impact provided the guidance and support we needed to successfully deliver a number of pilot projects and help set up our production environment. We now have a pipeline of work that is growing all the time, thanks to the positive outcomes we achieved together.”

Oxford City Council, Chief Technology & Information Officer