Slide Intelligent Automation Services

Intelligent Automation Services

The future is now.. do you need to adapt quicker with fewer resources? Embrace continuous change and Supercharge your organisation with Intelligent Automation, an innovation that provides productivity with quick and predictable returns.

Your staff are your most valuable and most expensive assets. Are you using them to the best of their ability? Do your staff spend majority of their time answering basic customer questions and fulfilling basic service requests by accessing one or multiple IT systems?  Providing repetitive, low value services can be expensive and demotivating for staff.

Hyper-automation and intelligent automation are the fastest growing.  T-Impact are intelligent automation specialists, not technology generalists. Our staff work on intelligent automation solutions all day, every day.  We can help you cut through the confusion of supplier claims and design a solution that integrates these technologies into a seamless customer/patient journey delivering exceptional results.  Together we can realise your vision, eliminate delivery, benefits and change adoption risks.

Reduce your risk, impress your stakeholders and demonstrate success!


Drive out cost, operate with greater speed and free employees to focus on more high-value tasks

When paired with process mining, you can quickly identify opportunities to improve & personalise services, while reducing costs.  Process mining is a technology that improves business processes and drives the adoption of intelligent automation and analytics.

Alt Text

Financial analysis to support your Business case

Our agile approach delivers quick wins to build confidence in the new technology and provides the financial analysis to secure programme funding.

Digital automation can perform the work traditionally performed by staff.  Automating the low value work frees capacity for your transformation programmes.


  • Chatbots Speak – they can determine what service the customer requires and trigger robots to act – deliver customer services. AI then decides – as they can be used as part of the service fulfilment, dealing with unstructured data and making decision based on data trends
  • Our staff work on intelligent automation solutions all day, every day. We build your solution in 4 to 8 weeks and usually require only a few days effort from your operational & technology staff.
  • We have 15+ years’ experience automating processes and can share the “success stories” and “war stories” to build support with your stakeholders.

Our customer testimonials and case studies speak for themselves. Our fail early approach identifies risks early, resolving them before deployment

Alt Text

Answer common questions & identify services to fulfill




Alt Text
Alt Text

Fulfill services requested by Chatbot & other channels




Alt Text
Alt Text

Send decisions to Robots, Customers or Staff

What are the different types of AI?


AI is commonly categorised as (1) Artificial Narrow Intelligence (ANI). Sometimes referred to as Weak AI, ANI specializes in one area. (2) Artificial General Intelligence (AGI). Sometimes referred to as Strong AI, or Human-Level AI, AGI refers to a computer that is as smart as a human across the board. (3) Artificial Superintelligence (ASI), an intellect smarter than the best human brains in practically every field.



We love a challenge! Tell us what you want to achieve – 

we will help you design a solution. 


“When we undertook our first steps in robotic process automation, T-Impact provided the guidance and support we needed to successfully deliver a number of pilot projects and help set up our production environment. We now have a pipeline of work that is growing all the time, thanks to the positive outcomes we achieved together.”

Oxford City Council, Chief Technology & Information Officer