The robots have arrived.

But they’re not what you think.

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Robotics

T-Impact invented RPA (robotic process automation) as a Service, a subscription model that enables companies to test the water with minimal cost and build a solid business case before making further investment. Our customers tell us this is an effective way to drive change within their organisations, whilst achieving rapid ROI.

We were also the first company to offer Orchestration as a Service, providing all the capability at 70% less cost. Speak with one of our experts to learn how companies within your industry are using robotics and AI to improve customer experience, reduce costs and increase profitability.

Furthermore, we offer a unique centre of excellence model, training your staff to understand robotic process automation and providing support services to help your team continue to be effective.

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WHAT IS ROBOTICS?

When we say Robots, many people think of something with metal arms and lasers shining out of their eyes that might initiate a war against the human race. In fact, in many respects, the robots that we refer to are rather mundane; just a range of software applications that work on your computers. They are a specialist branch of Artificial Intelligence – RPA (Robotic Process Automation).

RPA is a software product that can mimic human interaction with systems and applications through existing user interfaces (UI). By implementing RPA, your virtual workforce gains the ability to complete any electronic interaction or application process without affecting the underlying system, since it requires no additional integration, APIs or coding from your technology team.

The real excitement comes from their profound commercial implications that robots can offer.

RPA Testimonials

London Borough of Hackey

Mogers Drewett LLP

Ashtons Legal

Durham County Council

London Borough of Hackey

Matthew Cain, Head of Digital and Data at London Borough of Hackney

Mogers Drewett LLP

Steven Treharne, Managing Partner at Mogers Drewett LLP

Durham County Council

Alan Patrickson, Head of Digital And Customer Services at Durham County Council

What’s the difference between Robotics and AI? 

Artificial Intelligence (AI) is a broad term that covers many disciplines, including Robotics. Most people think of AI as machines that learn, identifying patterns and optimal ways of achieving desired results, which is more accurately called machine learning. Robotics operates within the framework that you set. The best Robotics tools are pre-integrated with the leading AI tools, such as IBM Watson, Google Deepmind & Microsoft Vision. You can think of Robotics as the “hands” that get things done and machine learning as the “brain” that makes complex decisions.  

This is why Robotics is best suited to structured, repetitive tasks, which are thankfully the ones least suited to humans.  

Meet The Robots

Dolores

Hector

Sarah

Alan

Dolores

Delores is a quick learner and is great working with humans. All she wants to do is understand their problems and help take these challenges off their plate, so that they can focus on the work that humans do best!

Dolores is ideal for working with small processes, can be deployed ‘on premises’ or ‘on the Cloud’ and comes with a UiPath attended license.

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Hector

Hector wasn’t blessed with Dolores’ social skills. While Dolores prefers to collaborate with humans, Hector just knuckles down and gets the job done. Day or night, Hector always has his mind on the job.  Not the most social of robots, but an absolute workhorse!

Hector normally deals with medium processes but can be supplemented to deal with the most complex ones, too. He can be deployed ‘on premises’ or ‘on the Cloud’ and comes with a UiPath unattended license. He is best used with a Robotic orchestrator, like Sarah, who can allocate his work, monitor service levels and report benefits achieved.

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Sarah

A great organiser, Sarah coordinates your Hectors, ensuring they’re always working well together and delivering the results that really matter. She is an essential member of your Digital Workforce.

She assigns work to your Robots and monitors their performance 24 hours a day. She can also show you the service levels and benefits you Robots are achieving. Sarah has a web-based control centre that allows you to securely access your Robots from a smartphone or mobile device. You can now control your digital workforce while sitting at home on your couch!

Sarah is T-Impact’s unique implementation of a UIPath Orchestrator and is only available on T-Impact’s UK Cloud environment. We have pre-packaged all the capability you need and support multiple customers from the same instance. This allows us to offer you the world’s most advanced Robotic Orchestrator 70% cheaper than buying the individual licenses yourself. We ensure you share the cost … while protecting your security and data.

The subscription includes UIPath Orchestrator, Microsoft Azure, Elastic search & Kibana dashboard along with support to ensure it is customised for you and continues to meet your needs. Key capabilities include auto-queue management, monitoring, logging, auto-provision, visual analytics, web-based control center and deployment.

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Alan

Alan is a bit of a bookworm and benefits from a huge (artificial) brain. He loves a good read and can usually be found translating handwritten documents into digital text, (even when it’s taken from an image!).

Alan is only available from T-Impact, combining the power of UIPath RPA with Microsoft AI Vision handwriting analysis.

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WHAT CAN ROBOTS DO

Robotics are best used to replicate repetitive tasks where standard business rules can be applied. They are also particularly useful for time-critical activities, as they work longer and faster than staff. Work that requires re-keying data between systems is an absolute “sweet spot” for Robotics., 

Robots support your existing staff, doing the work they don’t like doing. After all, few job descriptions say “you will spend most of your day entering data in spreadsheets and re-typing data into numerous IT systems”. Freeing up human labour by implementing RPA will not only improve staff morale, but help optimise your business processes, ensuring they are followed consistently and accurately.

In the back office, Robots often perform tasks such as extracting files from emails and entering the data into IT systems, cross-referencing data between systems and acting on anomalies, processing orders, assigning and tracking tasks through completion, categorising and sending emails and compiling online data.  

Robotics can also drive Front Office action too, managing inbound and outbound communications. Where communication is via email, social media or text messages, Robots can prepare personalised messages, combining data extracting from your IT systems with boilerplate text. Where communication is via human voice, they can be integrated with chatbots, eliminating the need for expensive IT integration. 

We estimate that 60% of the work performed in most back-office jobs could be automated by Robots, freeing staff who understand your business and customers to take on higher value work.

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Who Needs RPA?

By Sector

  • The Legal Industry, with a key focus on mid-market law firms looking to grow and develop
  • Local authorities who, under pressure to maintain results are having to deal with budget cuts and increased expectations
  • Manufacturing Firms
  • Accounting and Banking Firms
  • Corporations that need to utilise automatic options globally to improve capacity
  • Central government and authority bodies looking to maximise resources
  • Healthcare organisations trying to revolutionise their services
  • The Financial Services and Insurance Industry
  • Other sectors seeking to benefit from RPA

By Function

  • Finance
  • Customer onboarding & Order processing
  • HR
  • Operations
  • Sales & Marketing
  • IT

By Task

  • New Case Procedures and filing old Cases
  • Council Tax Address Changes and New Address Additions
  • Data cleansing and system migration
  • Opening and closing key files and documents
  • Opening and understanding emails and downloading attachments, or picking out key details.
  • Inputting and compiling customer and staff data into CMS

The benefits of RPA 

Increase Capacity

Free your existing workforce to perform more valuable tasks, grow capacity without increasing labour costs, and scale-up and down as required and Ensure 24-hour operations, 365 days a year. 

Robotics is also ideal for managing workload peaks, without hiring temporary staff or re-deploying staff who don’t understand the work & are needed elsewhere

Ease the burden on your IT department

Automated solutions can be implemented faster than manual work-arounds and Business problems that have been on the backlog for months and years can finally be addressed.

Improve Quality

Resolve inconsistencies between the way your staff work and how your IT systems are designed. Eliminate duplicate data entry and ‘swivel chair integration’. Resolve business problems that have been on your backlog for months and years but don’t justify use of your scarce IT resources. Integrate other organisation’s data and technology into your working practices without changing your IT systems.

Remain competitive

Implement your Digital Workforce, dramatically reducing operating costs while improving customer service and extending working hours. Free key staff who understand your business to focus on customers and growth.

Automate first 

Automate new procedures and products faster than training staff to complete manual workarounds. Implement Robotic assistants that work alongside your staff to reduce their manual, increasing their capacity and improving quality and auditability.

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FAQs

What is RPA?

RPA (Robotic Process automation) is a technology used to automate business process. Software robots perform the work normally performed by humans, often accessing IT systems, websites and electronic communication without the need for APIs (application programming interfaces) to be developed. Software robots are increasingly being considered as artificial intelligence (AI) workers and combined into a Digital Work Force.

Are RPA and Software Robots the same thing?

RPA (Robotic Process automation) is a suite of technology used to automate business process. The solutions built with RPA are commonly called software robots.

What is RPA as a Service?

RPAaaS (RPA as a Service) is a subscription deployment approach pioneered by T-Impact to reduce RPA project risks for their customers. The business solution design, technical deployment and on-going support are provided for a standard monthly cost. Business solution design includes capturing existing business processes and quantifying the benefits of automation. Technical deployment includes the design, build, acceptance testing and deployment of the software robot. Support includes monitoring, reporting, incident resolution and small amendments.

Is RPA as a Service the same as a subscription

Yes. RPAaaS (RPA as a Service) is a subscription model. Where it differs from most subscription models, is that the solution is custom built for your business and your business process.

Is RPA the same as Software as a Service (SaaS)?

No. When you purchase Software as a Service, you are sharing the same software with many other customers. You might be able to configure it but it can not be changed to support your business. RPA as a service includes a custom built solution which automates your business process and interacts with your IT systems.

Are UiPath licenses including the RPA subscription?

Yes, T-Impact provide all licenses you will need for your RPA subscription.

Is hosting included in the RPA subscription?

No. We wanted to keep costs to a minimum for customers. Many want Robots deployed on their existing infrastructure, so it would not be fair to include hosting fees in the costs. T-Impact provide Microsoft Azure infrastructure for customers who us to host their Robots. We ensure the infrastructure is correctly sized for your specific Robot subscription. Charges for hosting infrastructure and support services are available fromsales@t-impact.com

How quickly can you implement RPA as a service?

Our solutions are often implemented in weeks, thanks to our unique fast track delivery method and subscription model. Our fastest solution was designed and built in 6 days, ready for customer acceptance and live deployment.

How quickly can I expect to see an ROI on RPA as a service?

Our RPA as a Service subscription is a financed model, whereby the development costs are more expensive than the set-up fee. This ensures the benefit exceeds the costs you pay very quickly. Our customers are usually seeing 75% return-on-investment (ROI) within 3 months.

Is Process Improvement included as part of the service?

T-Impact will help you to map processes and identify quick-win improvements, generally focused on removing defects and waste from your process. We will also highlight opportunities for you to leverage the power of RPA technology to improve your process in ways that could not be achieved with human labour. We may also identify more significant process improvements, for you to evaluate separately.

Do I have to buy an orchestrator robot?

UiPath offers attended and unattended Robots. An orchestrator is required for unattended Robots. You do not need an orchestrator for attended robots. T-Impact offer a shared orchestrator subscription, Sarah. Our Sarah subscription includes licenses (UiPath Orchestrator, Kimble and Elastipath), Support services and an Azure cloud hosting environment. Sarah is 70% cheaper than purchasing these components individually.

What is the difference between an attended and unattended Robot?

Attended robots are sometimes called front office robots. They are used as personal assistants to automate many tasks performed by knowledge workers. They are typically initiated by staff from their desktop.

Unattended robots are sometimes called back office robots. They typically automate an entire workflow, as normally performed by one or more of your staff. Unattended robots are controlled by a robotic orchestrator, who performs the role of a supervisor, such as assigning work, monitoring performance & reporting progress. Better robot orchestrators can be controlled from mobile devices, such as phones, tablets or laptops.

Why do I have to pay a set-up fee and a subscription fees?

Our RPA as a Service subscription is a financed model, whereby the development costs are more expensive than the set-up fee. The set-up fee enables us to offer a short commitment on the subscription service. You can cancel anytime after the initial 3-month commitment.

How long does my contract last?

We don’t tie our customer into long term contracts. You can cancel your RPA as a Service subscription contract with one month’s notice, after the 3 months minimum obligation.

We set out to align our commercial incentives with our customers’ – we only make money if you get value from your robot and continue using it.

I AM RUNNING IN A CITRIX/VIRTUAL ENVIRONMENT, CAN A ROBOT WORK WITH THIS?

Yes. Our Robotics Subscriptions use UiPath technology, the best software for Citrix and Virtualised client environments. T-Impact have implemented numerous Robotic solutions in both Virtualised and Citrix environments.

WE HAVE ALREADY WRITTEN APIS AND MACROS TO INTEGRATE OUR IT SYSTEMS, WHY WOULD I NEED ANY FORM OF ROBOTICS?

Robots leverage the IT systems that you have in place. They are not designed to be a replacement for API’s or IT systems but rather take tedious work off your staff.

If you are planning to build an API between IT systems, there are some scenarios where it might be better & cheaper to use a Robot to transfer data. APIs can be costly and time-consuming to develop and maintain. As soon as an API is written, software vendors release an update and the API often needs to be rewritten. Robots can often be deployed in weeks and cost much less than traditional development. They also have an element of AI which can adapt to some changes in IT systems, without required development.  

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