Slide Robotics: Business fact, not science fiction

Robotic Process Automation – June 2021

When we say Robots, many people think of something with metal arms and lasers shining out of their eyes that might initiate a war against the human race. In fact, in many respects, the robots that we refer to are rather mundane; just a range of software applications that work on your computers. They are a specialist branch of Artificial Intelligence – RPA (Robotic Process Automation).

RPA is a software product that can mimic human interaction with systems and applications through existing user interfaces (UI). By implementing RPA, your virtual workforce gains the ability to complete any electronic interaction or application process without affecting the underlying system, since it requires no additional integration, APIs or coding from your technology team.

The real excitement comes from their profound commercial implications that robots can offer. RPA allows for a benefits driven approach, with those benefits identified up front and realisation ensured.




Free your existing workforce to perform more valuable tasks, grow capacity without increasing labour costs, and scale-up and down as required and Ensure 24-hour operations, 365 days a year.  Robotics is also ideal for managing workload peaks, without hiring temporary staff or re-deploying staff who don’t understand the work & are needed elsewhere.


Resolve inconsistencies between the way your staff work and how your IT systems are designed. Eliminate duplicate data entry and ‘swivel chair integration’. Resolve business problems that have been on your backlog for months and years but don’t justify use of your scarce IT resources. Integrate other organisation’s data and technology into your working practices without changing your IT systems.


Implement your Digital Workforce, dramatically reducing operating costs while improving customer service and extending working hours. Free key staff who understand your business to focus on customers and growth.


Automate new procedures and products faster than training staff to complete manual workarounds. Implement Robotic assistants that work alongside your staff to reduce their manual, increasing their capacity and improving quality and auditability.

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Artificial Intelligence (AI) is a broad term that covers many disciplines, including Robotics. Most people think of AI as machines that learn, identifying patterns and optimal ways of achieving desired results, which is more accurately called machine learning. Robotics operates within the framework that you set. The best Robotics tools are pre-integrated with the leading AI tools, such as IBM Watson, Google Deepmind & Microsoft Vision. You can think of Robotics as the “hands” that get things done and machine learning as the “brain” that makes complex decisions.  

This is why Robotics is best suited to structured, repetitive tasks, which are thankfully the ones least suited to humans.  


Robotics are best used to replicate repetitive tasks where standard business rules can be applied. They are also particularly useful for time-critical activities, as they work longer and faster than staff. Work that requires re-keying data between systems is an absolute “sweet spot” for Robotics., 

Robots support your existing staff, doing the work they don’t like doing. After all, few job descriptions say “you will spend most of your day entering data in spreadsheets and re-typing data into numerous IT systems”. Freeing up human labour by implementing RPA will not only improve staff morale, but help optimise your business processes, ensuring they are followed consistently and accurately.

In the back office, Robots often perform tasks such as extracting files from emails and entering the data into IT systems, cross-referencing data between systems and acting on anomalies, processing orders, assigning and tracking tasks through completion, categorising and sending emails and compiling online data.  

Robotics can also drive Front Office action too, managing inbound and outbound communications. Where communication is via email, social media or text messages, Robots can prepare personalised messages, combining data extracting from your IT systems with boilerplate text. Where communication is via human voice, they can be integrated with chatbots, eliminating the need for expensive IT integration. 

We estimate that 60% of the work performed in most back-office jobs could be automated by Robots, freeing staff who understand your business and customers to take on higher value work.


T-Impact invented RPA (robotic process automation) as a Service, a subscription model that enables companies to test the water with minimal cost and build a solid business case before making further investment. Our customers tell us this is an effective way to drive change within their organisations, whilst achieving rapid ROI.

We were also the first company to offer Orchestration as a Service, providing all the capability at 70% less cost. Speak with one of our experts to learn how companies within your industry are using robotics and AI to improve customer experience, reduce costs and increase profitability.

Furthermore, we offer a unique centre of excellence model, training your staff to understand robotic process automation and providing support services to help your team continue to be effective.


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Dolores is a quick learner and is great working with humans. All she wants to do is understand their problems and help take these challenges off their plate, so that they can focus on the work that humans do best!

Delores can deal with small processes, is best deployed ‘on premises’ or ‘on the Cloud’ and comes with a UiPath attended license.

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Hector wasn’t blessed with Dolores’ social skills. While Dolores prefers to collaborate with humans, Hector just knuckles down and gets the job done. Day or night, Hector always has his mind on the job.  Not the most social of robots, but an absolute workhorse!

Hector normally deals with medium processes but can be supplemented to deal with the most complex ones, too. He can be deployed ‘on premises’ or ‘on the Cloud’ and comes with a UiPath unattended license. He is best used with a Robotic orchestrator, like Sarah, who can allocate his work, monitor service levels and report benefits achieved.

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A great organiser, Sarah coordinates your Hectors, ensuring they’re always working well together and delivering the results that really matter. She is an essential member of your Digital Workforce.

Sarah assigns work to your Robots and monitors their performance 24 hours a day. She can also show you the service levels and benefits you Robots are achieving. Sarah has a web-based control centre that allows you to securely access your Robots from a smartphone or mobile device. You can now control your digital workforce while sitting at home on your couch!

Sarah is T-Impact’s unique implementation of a UIPath Orchestrator and is only available on T-Impact’s UK Cloud environment. We have pre-packaged all the capability you need and support multiple customers from the same instance. This allows us to offer you the world’s most advanced Robotic Orchestrator 70% cheaper than buying the individual licenses yourself. We ensure you share the cost … while protecting your security and data.

The subscription includes UIPath Orchestrator, Microsoft Azure, Elastic search & Kibana dashboard along with support to ensure it is customised for you and continues to meet your needs. Key capabilities include auto-queue management, monitoring, logging, auto-provision, visual analytics, web-based control center and deployment.

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Alan is a bit of a bookworm and benefits from a huge (artificial) brain. He loves a good read and can usually be found translating handwritten documents into digital text, (even when it’s taken from an image!).

Alan is only available from T-Impact, combining the power of UIPath RPA with Microsoft AI Vision handwriting analysis.

What are the different types of AI?


AI is commonly categorised as (1) Artificial Narrow Intelligence (ANI). Sometimes referred to as Weak AI, ANI specializes in one area. (2) Artificial General Intelligence (AGI). Sometimes referred to as Strong AI, or Human-Level AI, AGI refers to a computer that is as smart as a human across the board. (3) Artificial Superintelligence (ASI), an intellect smarter than the best human brains in practically every field.



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“When we undertook our first steps in robotic process automation, T-Impact provided the guidance and support we needed to successfully deliver a number of pilot projects and help set up our production environment. We now have a pipeline of work that is growing all the time, thanks to the positive outcomes we achieved together.”

Oxford City Council, Chief Technology & Information Officer