FREQUENTLY ASKED QUESTIONS

Digital Transformation and Robotic Process Automation

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FAQs

FREQUENTLY ASKED QUESTIONS

T-Impact have worked with regional, national and multi-national organisations across the globe to implement excellence in RPA, BPMS, AI and Automation solutions garnering a wealth of experience, business cases and knowledge in doing so.

Below, you can explore our some of the questions we get asked most frequently we have categorised these for your ease:

Robots leverage the IT systems that you have in place. They are not designed to be a replacement for API’s or IT systems but rather take tedious work off your staff.

If you are planning to build an API between IT systems, there are some scenarios where it might be better & cheaper to use a Robot to transfer data. APIs can be costly and time-consuming to develop and maintain. As soon as an API is written, software vendors release an update and the API often needs to be rewritten. Robots can often be deployed in weeks and cost much less than traditional development. They also have an element of AI which can adapt to some changes in IT systems, without required development.  

FREQUENTLY ASKED QUESTION ON RPA

RPA (Robotic Process automation) is a suite of technology used to automate business process. The solutions built with RPA are commonly called software robots.

RPAaaS (RPA as a Service) is a subscription deployment approach pioneered by T-Impact to reduce RPA project risks for their customers. The business solution design, technical deployment and on-going support are provided for a standard monthly cost. Business solution design includes capturing existing business processes and quantifying the benefits of automation. Technical deployment includes the design, build, acceptance testing and deployment of the software robot. Support includes monitoring, reporting, incident resolution and small amendments.

Yes. RPAaaS (RPA as a Service) is a subscription model. Where it differs from most subscription models, is that the solution is custom built for your business and your business process.

No. When you purchase Software as a Service, you are sharing the same software with many other customers. You might be able to configure it but it can not be changed to support your business. RPA as a service includes a custom built solution which automates your business process and interacts with your IT systems.

Yes, T-Impact provide all licenses you will need for your RPA subscription.

No. We wanted to keep costs to a minimum for customers. Many want Robots deployed on their existing infrastructure, so it would not be fair to include hosting fees in the costs. T-Impact provide Microsoft Azure infrastructure for customers who us to host their Robots. We ensure the infrastructure is correctly sized for your specific Robot subscription. Charges for hosting infrastructure and support services are available from sales@t-impact.com

Our solutions are often implemented in weeks, thanks to our unique fast track delivery method and subscription model. Our fastest solution was designed and built in 6 days, ready for customer acceptance and live deployment.

Our RPA as a Service subscription is a financed model, whereby the development costs are more expensive than the set-up fee. This ensures the benefit exceeds the costs you pay very quickly. Our customers are usually seeing 75% return-on-investment (ROI) within 3 months.

T-Impact will help you to map processes and identify quick-win improvements, generally focused on removing defects and waste from your process. We will also highlight opportunities for you to leverage the power of RPA technology to improve your process in ways that could not be achieved with human labour. We may also identify more significant process improvements, for you to evaluate separately.

UiPath offers attended and unattended Robots. An orchestrator is required for unattended Robots. You do not need an orchestrator for attended robots. T-Impact offer a shared orchestrator subscription, Sarah. Our Sarah subscription includes licenses (UiPath Orchestrator, Kimble and Elastipath), Support services and an Azure cloud hosting environment. Sarah is 70% cheaper than purchasing these components individually.

Attended robots are sometimes called front office robots. They are used as personal assistants to automate many tasks performed by knowledge workers. They are typically initiated by staff from their desktop.

Unattended robots are sometimes called back office robots. They typically automate an entire workflow, as normally performed by one or more of your staff. Unattended robots are controlled by a robotic orchestrator, who performs the role of a supervisor, such as assigning work, monitoring performance & reporting progress. Better robot orchestrators can be controlled from mobile devices, such as phones, tablets or laptops.

Our RPA as a Service subscription is a financed model, whereby the development costs are more expensive than the set-up fee. The set-up fee enables us to offer a short commitment on the subscription service. You can cancel anytime after the initial 3-month commitment.

We don’t tie our customer into long term contracts. You can cancel your RPA as a Service subscription contract with one month’s notice, after the 3 months minimum obligation.

We set out to align our commercial incentives with our customers’ – we only make money if you get value from your robot and continue using it.

Yes. Our Robotics Subscriptions use UiPath technology, the best software for Citrix and Virtualised client environments. T-Impact have implemented numerous Robotic solutions in both Virtualised and Citrix environments.

Robots leverage the IT systems that you have in place. They are not designed to be a replacement for API’s or IT systems but rather take tedious work off your staff.

If you are planning to build an API between IT systems, there are some scenarios where it might be better & cheaper to use a Robot to transfer data. APIs can be costly and time-consuming to develop and maintain. As soon as an API is written, software vendors release an update and the API often needs to be rewritten. Robots can often be deployed in weeks and cost much less than traditional development. They also have an element of AI which can adapt to some changes in IT systems, without required development.  

A Robot works in the same way a human would.

Creating a Process Design Document (PDD) will map out the process you are aiming to automate and therefore show the integration points with your other software vendors.

There is no integration at the Database layer, and the UiPath RPA software provides full auditing, so you can reassure your other software vendors that all activities are audited.

FREQUENTLY ASKED QUESTION ON AI

Artificial intelligence (AI) is a broad concept referring to a machine that mimics cognitive functions that humas associate with the human mind, such as learning, problem solving and reasoning.

AI is commonly categorised as (1) Artificial Narrow Intelligence (ANI). Sometimes referred to as Weak AI, ANI specializes in one area. (2) Artificial General Intelligence (AGI). Sometimes referred to as Strong AI, or Human-Level AI, AGI refers to a computer that is as smart as a human across the board. (3) Artificial Superintelligence (ASI), an intellect smarter than the best human brains in practically every field.

John McCarthy, coined the term “Artificial Intelligence” in 1956. He complained that “As soon as it works, no one calls it AI anymore”. Artificial Narrow Intelligence (ANI) is widely used today in both devices (calculators, mobile phones, kitchen appliances and cars) and software applications.

Numerous AI platforms are available and they are constantly evolving, Some are specialised for specific industries or business functions, others are designed for general purpose use. Most of the better platforms are now available to be purchased on a usage basis, via a cloud platform. This has dramatically reduced the cost of AI projects. The best platforms include Microsoft Azure Machine Learning, IBM Watson, Google Deepmind, Google Cloud Prediction API, Rainbird and Tensorflow.

The best AI platforms include machine learning, automation, natural language processing (NLP) and cloud infrastructure. Robotics, often referred to as Robotic Process Automation (RPA), are often used for the Automation capability. Leading RPA tools are pre-integrated with AI platforms, enabling AI decision making to be integrated into existing business processes & IT Systems.

Leading RPA tools are pre-integrated with AI platforms, enabling AI decision making to be integrated into existing business processes & IT Systems. RPA automates the work flow in an organisation, at the point where machine learning or natural language processing/understanding is required, RPA passes control to the AI Platform. When the AI Platform returns the results, RPA can assess the level of confidence and determine if the AI results should be acted upon or passed to a human for verification.

UiPath’s  IPA (Intelligent Process Automation) solution combines the most cutting-edge computer vision, integration and unattended robotics with third party cognitive services from Google, IBM, Microsoft and ABBYY. With a continuous release cycle, they are committed to offering more and more services in the future.

FREQUENTLY ASKED QUESTION ABOUT BPMS

A. No, T-Impact robotics can be deployed in physical locations (‘on premises’) and also in virtual locations (‘on the cloud’).

A. RPA is designed to seamlessly integrate with your existing I.T. solutions, rather than replace them. You won’t find any additional expensive costs here.

Although this is dependent on your organisation’s use for robotics and every single business case is difference, we expect to see ROIs quickly. For example in a £10,000 initial investment, previous results have yielded a 75% ROI by the 3rd month and 180% ROI within nine months. 

Robotics solutions can be implemented through the subscription model in a matter of days. Unlike time and material projects which require much more rigorous planning and development, our robotics can be rolled up swiftly to start benefitting you as quickly as possible.

You are provided with daily access to robotics experts who can help resolve any issues you may encounter. You can discuss your exact support requirements when placing your order. Hosting is not included within the RPA package. 

You can purchase RPAaaS subscriptions without buying an Orchestrator license. If you choose not to buy an Orchestrator, you won’t incur any additional charges.

FREQUENTLY ASKED QUESTION ABOUT T-IMPACT

We’re partnered with UiPath to offer ‘Sarah’, our Orchestrator robot who is utilised by multiple T-Impact customers and consequently these companies benefit from a 70% cost reduction. We are the only firm to offer this product.

No existing knowledge is required as we’ll handle the entire implementation and set-up process. We’ll ensure that everyone who needs to understand how to set up processes can do so, so you don’t run into any issues if you lose staff members.  

Our solutions can be implemented within weeks. We are all about moving fast and delivering concrete ROI.

Yes, our Blueworks programme can help you deliver additional training programmes. 

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