Exclusive content for Local Authorities & Healthcare starting their Digital Transformation projects

Real Projects, Real Challenges
The truth behind the Marketing fluff

EXCLUSIVE EVENT | 15th JULY 2021 | 16.00 to 17.00 GMT

If you couldn't make the 15th July, we missed you! But don't worry - you can catch up on the on-demand recording below

Learn how your colleagues in local councils and the NHS have overcome obstacles and delivered success. Real stories about real projects.

Exclusive insight into the challenges they faced – how they were overcome – and the benefits realised.

Join us on 15th July to hear how Dacorum Borough Council, London Borough of Hackney and Durham County Council have achieved Digital Transformation success, using technologies such as Chatbots, Robots, AI and Workflow.

You will also see a demonstration of how the latest digital technologies can be integrated to deliver exponential value. See it here first and impress your colleagues with  your vision.


  • How to free staff to support your transformation programmes
  • The simplicity and benefits of process automation
  • Revenue and Benefits challenges & benefits
  • Customer Care challenges & benefits
  • Environmental Services challenges & benefits
  • Housing challenges & benefits
  • Ease of integration of automation with traditional council IT systems, such as Liquid Logic & Northgate
  • How automation can help you support multi-lingual and multi-cultural communities

Watch the on-demand recording here:


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Keith Stagner



Keith has over 35 years experience implementing complex change programmes across Local Councils, Healthcare, Emergency Response Teams and Commercial Organisations. His expertise is in delivering service & operational improvements, supported with digital technologies, such as RPA (Robotic Process Automation), chatbots, AI and workflow.
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Marco Marcevski


Technical Lead

Marko has over 15 years of experience of designing and implementing solutions in RPA, AI and BPMS/ODM for multiple Local Authorities and NHS organisations, predominantly delivering professional services on vendor and partner led projects.  Marko will demonstrate the latest technologies during this event, showing how they can be integrated into your existing technologies, delivering exponential value.
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How do I know whether to use

Chatbots, RPA or AI?


Each has specific uses and design patterns. They can be customised and integrated to serve most any purpose but this creates a fragile & expensive solution that can significantly increase your operational costs.



Contact us with a short note about your enquiry,

and we’ll get back to you soon!

“T-Impact brought the knowledge of the technology, the expertise in how to make it work effectively… to enable us to integrate it with our existing capabilities and our existing tool-sets and really provide a seamless experience for our staff.”

NHS BT, Chief Digital Officer