It’s always a risk work with a new supplier, but not with T-Impact. The proof is what our customers say about us. We have many more testimonials and case studies than any SME of our size and more than many major consulting and integration companies.
We don’t just come in and implement a solution then leave – with over 15 years of expert advice and implementation knowledge, we offer services to transfer knowledge to your organisation, building long-term value.
We’ve worked with regional, national and multi-national organisations across the globe to implement excellence in RPA, BPMS, AI and Automation solutions garnering a wealth of experience, business cases and knowledge in doing so. Our RPA case studies cover a number of sectors and departments.
Below, you can explore our most detailed RPA case studies, looking at RPA use cases, all the way from identifying the problem to implementing the solution. You can also view video testimonials from some of our most satisfied clients:
“T-Impact brought the knowledge of the technology, the expertise in how to make it work effectively... to enable us to integrate it with our existing capabilities and our existing tool-sets and really provide a seamless experience for our staff.”
"T-Impact have been great to work with. They came into the project with a positive can-do attitude paired with the expertise and knowledge we needed. They increased our productivity and provided cultural benefits as well."
“T-Impact provided on-site expertise that helped facilitate the design and build of our process repository, taxonomy and standards; knowledge and understanding was effectively transferred to our own teams, enabling in-house capability to be established quickly.”
"In my opinion, T-Impact is the most client-centric Business Partner I work with. Their team continuously demonstrate genuine personal interest in their client’s success. Their professionalism and expertise on the solutions they assist clients with is unrivalled. Their projects consistently produce a clear and measurable return on investment for clients. This is demonstrated by their consistently high IBM client Satisfaction Rating."
“T-Impact provided a focused and impactful review of the Network Transformation programme and identified potential process efficiency improvements of up to 40%. They worked exceptionally hard under tight deadlines to provide a clear understanding of where and how improvements could be made.”
"We awarded T-Impact a contract to build our digital transformation capability, delivering the first projects for Planning & Crisis Support. They trained our team, developing their skills and confidence enabling them to conduct user research and map, analyse & re-design user journeys. T-Impact made very effective use of industry standard techniques such as Balanced Scorecards, Customer Interviews and Lean Six-Sigma."
"I've found the T-Impact team to be very supportive, especially the half-hour drop-in sessions that provide skills and knowledge transfer. The T-Impact team are helpful and knowledgeable, they obviously know the products we are working with and are very keen to support NHSBT staff."
"T-Impact were excellent at dealing with the internal resistance that we encountered. They helped us to be open with people, collaborate with people, keep them informed of progress, reassure them, and hold their hand through the whole process to achieve a really successful digital transformation."
"They accelerated our Digital Transformation programme, with a clear vision of how the cutting edge technology like Robots and AI can add real life benefits, vastly achieving more than we thought possible. The T-Impact team added demonstrable value plus were a real pleasure to work with. We are currently discussing further opportunities to work together."
"T-Impact were able to tailor their delivery approach to our needs, showing expertise in multiple delivery approaches. They really took the time to understand our unique business, our culture and vision for the future. They ensured that they understood and methodically documented our user and business needs which allowed them design and develop a suitable service."
"The training is well presented with audio and visual cues and can be paced according the trainees needs. This makes Advanced Process Modelling Training Using IBM Blueworks useful to process collaborators who may be interested in covering BPMN, basic modelling conventions and an insight into agile, lean and six-sigma. Enabling others to collaborate with Blueworks increases its value."
"When we undertook our first steps in robotic process automation, T-Impact provided the guidance and support we needed to successfully deliver a number of pilot projects and help set up our production environment. We now have a pipeline of work that is growing all the time, thanks to the positive outcomes we achieved together."
"We wanted a technology partner who was experienced in dealing with Local Authorities and the challenges that Councils face and how they affect our residents. We assessed the market based on experience, technical ability and price, reviewing various companies, and awarded T-Impact. We’ve been working with T-Impact for over 12 months now, and they have very much impressed us. They are easy to work with, integrate well with our team, deliver great value and importantly take accountability. Their staff listen carefully, understand the problems then positively engage with our business teams on exactly where and why robotics can be used and then quantify the benefits. The results we’ve seen and T-Impact’s professional and pro-active attitude have helped me educate my Council’s Executive team, demonstrating the value and benefits of Robotics. T-Impact have also helped us identify benefits over and above the traditional labour savings. For example, like most Councils, Dacorum Council has faced challenges staffing specialist roles, such as Environmental Health officers. We have had insufficient officers for some time, one of the solutions we implemented with T-Impact helped reduce the amount of wasted time spent by officers on admin surrounding case management, this means the officers that we do have are significantly more productive."
Who are UiPath and why have the partnered with T-Impact?
Alan Patrickson – Durham County Council – Testimonial
Edward O’Rourke – Ashtons Legal – Testimonial
Edward O’Rourke – Ashtons Legal – Testimonial
Matthew Cain – Hackney Borough Council – Testimonial
Aaron Powell of NHSBT – Customer Testimonial
Nadine Bishop – Officer of PCML – Testimonial
Gavin Goates – CEO of PCML – Customer Testimonial
Ben Hume on Digital Transformation at NHSBT
Mogers Drewett – Testimonial