Completing crucial tasks with accuracy and rapidity

Robotics in National Government

T-Impact work with ambitious and organised government authorities seeking to drive change and achieve rapid ROI through digital transformation. Our robotics & AI subscription model enables you to introduce your organization to automation with minimal costs, helping you achieve the greater buy-in required before more ambitious projects are attempted. Speak with one of our experts today to learn how other authorities are embracing this technology to improve customer and staff satisfaction, and understand what you can implement to safeguard your services.

T-Impact have worked with a number of national Government organisations and are certified as an official provider on a number of Government frameworks. We recognise the importance of digitally transforming some of the most vital services in national infrastructure and excel in providing these services on standardised contracts. Through these portals, T-Impact wants to help these organisations access agile, innovative solutions which can be implemented quickly, easily and with a fast return on investment.

We are available through the following portals: G-Cloud, Digital Marketplace, Bloom and TS2.

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What are the disruptions to Central Government?


The future relationship between the UK and the EU is unclear. Policy changes will be required in order to reflect the new requirements.

The Demand for Housing and Social Care

AgeUK predicts that by 2026, the number of people aged 85 or over in England will have doubled. As a result, the demand for social housing and assisted living will exponentially increase.

Citizen’s Expectations

The public expect to be able to engage with public authority services on a 24/7 basis. These services must be quick, easy and tailored to their specific needs.

GDPR, Policy and Procedure Reforms

Concerns about data protection post-GDPR have resulted in a root-and-branch assessment of compliance. Interconnectivity between devices means concerns about breaches are more prevalent.

Shifting Budgets

Public scrutiny has already caused the Government to change their approaches to funding organisations through taxation. The Treasury and Government departments will need to make tough operational choices in the future as funds start to run out.

What can robots do for central government? 

Robotics and AI are key to unlocking brand new revenue streams for Government organisations. By improving productivity and output, these organisations can ease concern on funding issues. Some common solutions include:

Name and Address Changes

• RPA creates a central hub to update all systems

• No need for data re-entry or multiple system records

• No margin for error

Audit and Reporting

• Accountability is paramount in these organisations

• Robotics can audit and report on performance levels quickly and easily on email, mobile or laptop

• This creates a more rounded view for future developments

Availability of Digital Services

• RPA can help to create easy-to-use digital services that can be accessed 24/7

• Citizens can access the information they need without taking away your time

Legacy System Integration

• Robotics can be incorporated into your existing infrastructure

• Easy to unlock virtual workforce capabilities without needing excessive time and money

The Robotics involved in Central Government Automation 

If you talk about AI and Robots, most people expect sci-fi androids, or assembly line manufacturing. Robotic Process Automation (RPA) instead refers to software that can be programmed to perform a variety of manual functions, like opening emails, saving attachments or managing data.

RPA mimics human interactions with your computer and copies specific workflows to perform human functions. This includes creating and accessing data, operating programs and managing emails. To make complex decisions, it reaches out to AI platforms like IBM Watson, Microsoft AI and Google DeepMind, passing data and receiving guidance.


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What are the benefits of Robotics in Central Government?

The impact of robotic solutions depends on the department using them, and what they are using them for. However, some popular benefits of robotics are:

Empower staff

Your virtual workforce manages your administration, freeing your staff to focus on complex issues that add value, improving morale and generating essential revenue.

Eased workflows

RPA is instantly scalable and can be directed on and off certain tasks to avoid bottlenecks. Response times and satisfaction levels improve due to swifter communication.

Total Compliance and Reporting

Your robot tracks progress, meaning you can quickly evaluate where time and money is saved. Furthermore, by syncing with legislative portals, your RPA can always remain compliant to changes.

Reduced Costs

Robots work significantly faster than human staff, and don’t need any breaks, holidays or interruptions. Administration is processed swiftly with zero margin for error.

Seamless Integration

Robotics can be easily incorporate into your existing IT architecture, eliminating the need for expensive alterations.


What processes are best suited to RPA?

Robotic Process Automation can be best deployed with repetitive tasks that deal with large amounts of digital data that is formatted or stratified by specific rules.

Will my robotics ever slow down?

No, your robotics solution can operate twenty-four-seven and you can scale outputs up and down to minimise any potential backlog issues.

I am running in a Citrix/Virtual environment, can a robot work with this?

Yes. Our Robotics Subscriptions use UiPath technology, the best software for Citrix and Virtualised client environments. T-Impact have implemented numerous Robotic solutions in both Virtualised and Citrix environments.

we have already written APIs and Macros to integrate our IT systems, why would I need any form of robotics?

Robots leverage the IT systems that you have in place. They are not designed to be a replacement for API’s or IT systems but rather take tedious work off your staff.

If you are planning to build an API between IT systems, there are some scenarios where it might be better & cheaper to use a Robot to transfer data. APIs can be costly and time-consuming to develop and maintain. As soon as an API is written, software vendors release an update and the API often needs to be rewritten. Robots can often be deployed in weeks and cost much less than traditional development. They also have an element of AI which can adapt to some changes in IT systems, without required development.  

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