Traditional cost-cutting approaches are no longer affordable. Services can’t be reduced further and will continue to scale as the population increases and grows older. Digital transformation is the only way they can continue support the vast number of services demanded by citizens. To achieve a successful digital transformation, the government need technologies such as robotic process automation (RPA) and artificial intelligence (AI) to automate repetitive tasks and free up staff for vital front-line work.  

These technologies can be delivered more quickly and cheaply than traditional solutions, as they work with the IT systems councils already have in place and do not need interfaces, which are expensive and can take a long time to build. 

Every industry is embracing digital opportunities and has undergone, or is undergoing some form of digital transformation, as a result of a number of key issues.

• Significant budget cuts have led to local services closing,
• Central government must meet higher customer expectations, who expect the same digital services they enjoy from firms such as Amazon
• increasing demand
• Regulations changes, such as General Data Protection Regulation (GDPR) have broad sweeping impacts across processes and IT systems.

The Government needs to respond to these changes, while supporting a growing range of services at a much smaller cost. Robotic Process Automation (RPA) and artificial intelligence (AI) are the best ways to achieve this.  

• Although every division can benefit from the introduction of RoboticProcess Automation (RPA). Numerous forward-thinking councils are already experimenting with automation in a number of different areas. Most local council organisations start by automating high value transactions, where quality and accuracy is critical. This is typically in (1) revenue & benefits, (2) finance and (3) HR departments. Much of this work is rules-based, repetitive and time-consuming, an ideal fit for automation. Staff released from this admin work can then invest time enhancing council revenue. 

Common examples include Accounts receivables, Accounts Payable, Supplier setup, on-boarding new starters, leavers. 

T-Impact have already worked with multiple councils to create RPA solutions. We are well-placed to advise you on the best way to implement it and manage it on a daily basis.  

Robotics can work with any practice management system or case management system.

T-Impact’s RPA solution is compatible with all case management systems, including some of the most popular offerings such as LEAP, Peppermint, Sos and Tikket. There is also no need to build additional interfaces or APIs. Our solutions can integrate with any technology – even ancient “green screen” devices.

Many smart young people grow up dreaming of a professional career where they can make a difference. None of them grow up dreaming of typing data over and over again into a spreadsheet. And if they did, are you sure these are the people you want in your business? Great people want to be using their talents dealing with clients and offering creative solutions to complex problems. They want to feel they are making a difference to your customers, your business and to society. Introducing technology like robotic process automation eliminates dull, repetitive tasks, so you can ensure they are able to do exactly that. Work has moved from being a place to an activity. Capabilities are required for flexi-time and working from home. Robotics can help facilitate this by performing the low-value manual tasks that keep people in the office, It can also accelerate your move to cloud-based technologies. To attract the staff, give them an environment that allows them to focus on growing your revenues and improving your customer’s experiences.

Artificial Intelligence is a powerful technology that aims to simulate human thought. The technology isn’t there yet, so current technology is being used to identify and deal with complex data patterns. AI requires training and this requires a large volume of data. AI requires interfaces to access existing IT systems and the results must be communicated in a way that affects the service your customer receives.

If you think of AI as the brains, think of Robotics as the hands. Robotics performs work as humans do today, accessing IT systems (including spreadsheets, websites, and email) to complete processes which deliver value to your customers. Robots don’t require interfaces; they access the screens and reports that your staff use. Robotics links into the most common AI platforms enabling you to introduce AI into your business processes.

Robotics – also called Robotic Process automation – helps you reduce the manual work involved in administration. It is a technology that can be applied to any number of processes across your firm, reducing errors, increasing profits and improving customer satisfaction.