Robotics in National Government

Completing crucial tasks with accuracy and rapidity

T-Impact work with ambitious and organised government authorities seeking to drive change and achieve rapid ROI through digital transformation. Our robotics & AI subscription model enables you to introduce your organization to automation with minimal costs, helping you achieve the greater buy-in required before more ambitious projects are attempted. Speak with one of our experts today to learn how other authorities are embracing this technology to improve customer and staff satisfaction, and understand what you can implement to safeguard your services.

T-Impact have worked with a number of national Government organisations and are certified as an official provider on a number of Government frameworks. We recognise the importance of digitally transforming some of the most vital services in national infrastructure and excel in providing these services on standardised contracts. Through these portals, T-Impact wants to help these organisations access agile, innovative solutions which can be implemented quickly, easily and with a fast return on investment.

We are available through the following portals: G-Cloud, Digital Marketplace, Bloom and TS2.

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What are the disruptions to Central Government?

Brexit

The future relationship between the UK and the EU is unclear. Policy changes will be required in order to reflect the new requirements.

The Demand for Housing and Social Care

AgeUK predicts that by 2026, the number of people aged 85 or over in England will have doubled. As a result, the demand for social housing and assisted living will exponentially increase.

Citizen’s Expectations

The public expect to be able to engage with public authority services on a 24/7 basis. These services must be quick, easy and tailored to their specific needs.

GDPR, Policy and Procedure Reforms

Concerns about data protection post-GDPR have resulted in a root-and-branch assessment of compliance. Interconnectivity between devices means concerns about breaches are more prevalent.

Shifting Budgets

Public scrutiny has already caused the Government to change their approaches to funding organisations through taxation. The Treasury and Government departments will need to make tough operational choices in the future as funds start to run out.

What can robots do for central government? 

Robotics and AI are key to unlocking brand new revenue streams for Government organisations. By improving productivity and output, these organisations can ease concern on funding issues. Some common solutions include:

Name and Address Changes

• RPA creates a central hub to update all systems

• No need for data re-entry or multiple system records

• No margin for error

Audit and Reporting

• Accountability is paramount in these organisations

• Robotics can audit and report on performance levels quickly and easily on email, mobile or laptop

• This creates a more rounded view for future developments

Availability of Digital Services

• RPA can help to create easy-to-use digital services that can be accessed 24/7

• Citizens can access the information they need without taking away your time

Legacy System Integration

• Robotics can be incorporated into your existing infrastructure

• Easy to unlock virtual workforce capabilities without needing excessive time and money

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The Robotics involved in Central Government Automation 

If you talk about AI and Robots, most people expect sci-fi androids, or assembly line manufacturing. Robotic Process Automation (RPA) instead refers to software that can be programmed to perform a variety of manual functions, like opening emails, saving attachments or managing data.

RPA mimics human interactions with your computer and copies specific workflows to perform human functions. This includes creating and accessing data, operating programs and managing emails. To make complex decisions, it reaches out to AI platforms like IBM Watson, Microsoft AI and Google DeepMind, passing data and receiving guidance.

 

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What are the benefits of Robotics in Central Government?

The impact of robotic solutions depends on the department using them, and what they are using them for. However, some popular benefits of robotics are:

Empower staff

Your virtual workforce manages your administration, freeing your staff to focus on complex issues that add value, improving morale and generating essential revenue.

Eased workflows

RPA is instantly scalable and can be directed on and off certain tasks to avoid bottlenecks. Response times and satisfaction levels improve due to swifter communication.

Total Compliance and Reporting

Your robot tracks progress, meaning you can quickly evaluate where time and money is saved. Furthermore, by syncing with legislative portals, your RPA can always remain compliant to changes.

Reduced Costs

Robots work significantly faster than human staff, and don’t need any breaks, holidays or interruptions. Administration is processed swiftly with zero margin for error.

Seamless Integration

Robotics can be easily incorporate into your existing IT architecture, eliminating the need for expensive alterations.

FAQs

How can Government use robotics and artificial intelligence to protect services for citizens, when they’ve already cut costs?

Traditional cost-cutting approaches are no longer affordable. Services can’t be reduced further and will continue to scale as the population increases and grows older. Digital transformation is the only way they can continue support the vast number of services demanded by citizens. To achieve a successful digital transformation, the government need technologies such as robotic process automation (RPA) and artificial intelligence (AI) to automate repetitive tasks and free up staff for vital front-line work.  

These technologies can be delivered more quickly and cheaply than traditional solutions, as they work with the IT systems councils already have in place and do not need interfaces, which are expensive and can take a long time to build. 

What are the main reasons why central government is turning to robotics and artificial intelligence?

Every industry is embracing digital opportunities and has undergone, or is undergoing some form of digital transformation, as a result of a number of key issues.

  • Significant budget cuts have led to local services closing,
  • Central government must meet higher customer expectations, who expect the same digital services they enjoy from firms such as Amazon
  • increasing demand
  • Regulations changessuch as General Data Protection Regulation (GDPR) have broad sweeping impacts across processes and IT systems.

The Government needs to respond to these changes, while supporting a growing range of services at a much smaller costRobotic Process Automation (RPA) and artificial intelligence (AI) are the best ways to achieve this.  

Where do most government organisations start when looking to implement robotics?
  • Although every division can benefit from the introduction of RoboticProcess Automation (RPA). Numerous forward-thinking councils are already experimenting with automation in a number of different areas. Most local council organisations start by automating high value transactions, where quality and accuracy is critical. This is typically in (1) revenue benefits, (2) finance and (3) HR departmentsMuch of this work is rules-based, repetitive and time-consuming, an ideal fit for automation. Staff released from this admin work can then invest time enhancing council revenue. 

Common examples include Accounts receivables, Accounts Payable, Supplier setup, on-boarding new starters, leavers. 

T-Impact have already worked with multiple councils to create RPA solutionsWe are well-placed to advise you on the best way to implement it and manage it on a daily basis.  

Can robotics be deployed alongside case management systems?

Robotics can work with any practice management system or case management system.

T-Impact’s RPA solution is compatible with all case management systems, including some of the most popular offerings such as LEAP, Peppermint, Sos and Tikket. There is also no need to build additional interfaces or APIs. Our solutions can integrate with any technology – even ancient “green screen” devices.

How could robotics help me to attract the best 'millennial' and 'generation z' staff?

Many smart young people grow up dreaming of a professional career where they can make a difference. None of them grow up dreaming of typing data over and over again into a spreadsheet. And if they did, are you sure these are the people you want in your business?
Great people want to be using their talents dealing with clients and offering creative solutions to complex problems. They want to feel they are making a difference to your customers, your business and to society. Introducing technology like robotic process automation eliminates dull, repetitive tasks, so you can ensure they are able to do exactly that.
Work has moved from being a place to an activity. Capabilities are required for flexi-time and working from home. Robotics can help facilitate this by performing the low-value manual tasks that keep people in the office, It can also accelerate your move to cloud-based technologies.
To attract the staff, give them an environment that allows them to focus on growing your revenues and improving your customer’s experiences.

I’ve read about ai tools that are replacing jobs today. How does robotics factor into this?

Artificial Intelligence is a powerful technology that aims to simulate human thought. The technology isn’t there yet, so current technology is being used to identify and deal with complex data patterns. AI requires training and this requires a large volume of data. AI requires interfaces to access existing IT systems and the results must be communicated in a way that affects the service your customer receives.

If you think of AI as the brains, think of Robotics as the hands. Robotics performs work as humans do today, accessing IT systems (including spreadsheets, websites, and email) to complete processes which deliver value to your customers. Robots don’t require interfaces; they access the screens and reports that your staff use. Robotics links into the most common AI platforms enabling you to introduce AI into your business processes.

Robotics – also called Robotic Process automation – helps you reduce the manual work involved in administration. It is a technology that can be applied to any number of processes across your firm, reducing errors, increasing profits and improving customer satisfaction.

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