Completing crucial tasks with accuracy and rapidity

Robotics in National Government

T-Impact work with ambitious and organised government authorities seeking to drive change and achieve rapid ROI through digital transformation. Our robotics & AI subscription model enables you to introduce your organization to automation with minimal costs, helping you achieve the greater buy-in required before more ambitious projects are attempted. Speak with one of our experts today to learn how other authorities are embracing this technology to improve customer and staff satisfaction, and understand what you can implement to safeguard your services.

Disruptions to Central Government


With uncertainty still rife around the future relationship of the United Kingdom and the European Union, government bodies are already beginning to audit and assess what changes they will need to make to comply with future legislation or agreements. Many long-standing policy aspects will need to be re-assessed in order to comply with new requirements.

The Demand for Housing and Social Care

AgeUK predicts that by 2036, the number of people aged 85 or over in England will have doubled. With families becoming fragmented due to people leaving home earlier and spending more years working, the demand for social housing and assisted living will increase. Furthermore unresolved questions including how best to deliver care, and more importantly, who will fund care programs will continue to test national authorities.

Citizen’s Expectations

In today’s digital society, citizens are used to receiving services quickly, easily and tailored to their requirements. The public take it for granted that they can engage with their service providers 24 hours a day across a variety of digital channels, and councils are under pressure to ensure they are meeting these expectations.

GDPR, Policy and Procedure Reforms

As more and more devices become interconnected within the digital age, concerns around data protection are becoming more prevalent. New GDPR legislation has already caused Government bodies to undergo a root-and-branch assessment of current compliance and this will likely continue as more skepticism is uncovered regarding the exact nature of this interconnectivity.

Shifting Budgets

With certain national institutes and government bodies already suffering from under-funding, there is a great deal of public scrutiny regarding which departments should or should not receive funding via taxation. The treasury is going to have to make tough decisions in the forthcoming years, which will lead to some government departments needing to make equally tough operational choices.

What can robots do for central government? 

Robotics and AI hold the key to unlocking brand new revenue streams for government authorities, leading to reduced costs and maximized efficiency. By improving productivity and output, these organisations will be able to eliminate, or at least ameliorate funding issues. Some of the most common robotic solutions deployed in government are:

Name and Address Changes

Governming bodies need the capability to develop a central hub that can update all systems at once, eliminating the need for multiple system records and tedious data re-entry, all while ensuring no room for error.

Audit and Reporting

With the importance of accountability in these prominent public roles and bodies, it is vital to understand your department or organisation’s performance levels clearly and quickly, on email, mobile or laptop. This will help to give you a better picture for future developments.

Cloud-based and Online Services

By empowering your citizens by creating direct, easy-to-use digital services that can be accessed twenty-four-seven, you can give them the information they require without taking away your precious time.

Legacy System Integration

Robotics can be incorporated into your existing infrastructure, saving you time and money, whilst still unlocking the capabilities of a virtual workforce.

The Robotics involved in Central Government Automation 

Mention AI robots and most people think of Sci-Fi Robots such as Terminator or one arm manufacturing robots. The term AI Robotic Process Automation (RPA), refers to specific forms of software that can be ‘trained’ to perform a variety of manual functions, such as opening emails, saving attachments and entering and extracting data.

Robotic process automation (RPA) mimics human activity on your computer. By executing specific workflows and applying business rules, RPA can perform many of the same functions as a human. It accesses and creates data within your existing I.T. systems, spreadsheets, software, and documents. When it needs to make complex decisions, it reaches out to AI platforms, such as Watson, Microsoft AI, and Google DeepMind, passing the data needed for the decision and receiving guidance on what to do with the results.  

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What are the benefits of Robotics in Central Government?

As the impact of robotic solutions depends on the department implementing them and the role they are being implemented for, it is difficult to pinpoint sole specific benefits for your organisation. However, some of the most common benefits of robotics include:

Empowering staff and improving morale

With your virtual workforce able to handle administrative tasks twenty-four-seven, your human staff are freed from tedious paperwork and can get back to dealing with complex issues that actually add value to your government department.

Eased workflows

Due to their instant scalability, your virtual workforce can be directed onto and off of specific tasks when necessary in order to prevent bottlenecks. Rather than having to leave citizens in the lurch with their enquiries, you can process them on the same day, ensuring a swift and satisfactory response.

Guaranteed Compliance

Every T-Impact robot keeps record of their processes, so when the time comes to evaluate, you can check quickly and easily how much time and money your robotics have saved you. Furthermore, through easy connection to legislative portals, your RPA can always remain compliant to any legislative changes ensuring you have full peace of mind.

Reduced Costs

Robotics can work significantly faster than humans without the need for any breaks, interruptions or holidays. Due to their constant operations, they can deal with administrative tasks swiftly in a cost-effective manner, with zero margin for error.

Seamless Integration

Robotics can be easily incorporated into your existing IT architecture, meaning you won’t need to worry about making expensive alterations to your structure to accommodate this new technology.


What processes are best suited to RPA?

Robotic Process Automation can be best deployed with repetitive tasks that deal with large amounts of digital data that is formatted or stratified by specific rules.

Will my robotics ever slow down?

No, your robotics solution can operate twenty-four-seven and you can scale outputs up and down to minimise any potential backlog issues.

I am running in a Citrix/Virtual environment, can a robot work with this?

Yes. Our Robotics Subscriptions use UiPath technology, the best software for Citrix and Virtualised client environments. T-Impact have implemented numerous Robotic solutions in both Virtualised and Citrix environments.

we have already written APIs and Macros to integrate our IT systems, why would I need any form of robotics?

Robots leverage the IT systems that you have in place. They are not designed to be a replacement for API’s or IT systems but rather take tedious work off your staff.

If you are planning to build an API between IT systems, there are some scenarios where it might be better & cheaper to use a Robot to transfer data. APIs can be costly and time-consuming to develop and maintain. As soon as an API is written, software vendors release an update and the API often needs to be rewritten. Robots can often be deployed in weeks and cost much less than traditional development. They also have an element of AI which can adapt to some changes in IT systems, without required development.  

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