Robotics in Healthcare


T-Impact work with proactive healthcare providers seeking to implement change and reduce costs sigificantly  through digital transformation. Our robotics & AI subscription model enable organisations to test the water with minimal cost and build a solid business case before seeking further investment. Speak with one of our experts to learn how other healthcare providers throughout the UK are using robotics and AI to improve customer experience, reduce costs and maximise efficiencies, and discuss specific ways that your organisation can also benefit from this technology. 

What are the disruptions to healthcare?

Aging Populations

People around the globe are living for longer. With widening generational gaps, healthcare providers are already struggling to provide enough medicine and supplies to keep the population healthy.

Financial Uncertainty

With future Government funding unclear, the National Health Service is unable to plan for longer-term situations. Change is needed to prevent these organisations from failing.

Availability of Doctors

The number of GPs and surgeries in the United Kingdom is reducing dramatically. Elderly or infirm patients, and rural communities are finding their access to healthcare limited as a result.

Consumer Demands

Healthcare and medicine is now a 24/7 industry. Online portals such as NHS Healthcheck and the 111 non-emergency service are partial solutions, but people expect access to healthcare around the clock.

Influence of Technology

As the population becomes more digitally inclined, online consultancy services, booking portals and access to medical results online is now a bare minimum, rather than a luxury.

What can robotics do for healthcare?

As well as already assisting with front-end activities, such as in operations or major health procedures, robotic process automation is now starting to become a major aspect of back-end healthcare operations. Some innovative healthcare providers are already using robotics for this purpose.

Monitoring Patients

• Robots can track vital statistics and alert nurses/doctors when human presence is required

• Edit, enter and extract information from electronic health records

Hospital Management

• Managing the transport of organs or blood for transplant or transfusion procedures

• Disinfecting operating theatres and patient areas

• Conducting or assisting with keyhole surgery

Patient Administration

• Sending automatic emails or correspondence to patients

• Updating perscription information and general records

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The Robotics involved in Healthcare Automation 

Robotics and AI tends to conjure images of Hollywood androids, but in reality, Robotic Process Automation refers to specific software that mimics human behaviour. By doing this, it can perform a variety of functions including opening emails, downloading attachments and inputting data.

RPA relies on programmed workflows to replicate human actions on your console, to perform a number of key functions. The crucial difference between robotics and AI is simple – robotics needs to be told what to do, whereas AI can develop patterns and work out what to do over time.

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Benefits of Robotics in Healthcare 

RPA in healthcare is multi-faceted and the benefits are numerous. However, some of the most influential positives are:

Doctors and nurses can be freed from administrative duties to focus on helping their patients instead.

Chatbots, online portals, and automated responses mean people can access healthcare information at any time, from any place.

Robotics creates a 100% accuracy with data input, meaning no incorrect entry can occur.

Robots work twenty-four-seven every day, meaning they can accomplish over twice as much as human staff.

The digital delivery of appointment details, results and updates replaces paper documents, saving money and time.


In healthcare, what processes should I automate?

In general terms, robotics is best utilised for tasks that are time-critical, data sensitive and require a number of repetitive actions. For healthcare, robotics is best deployed for patient correspondence and data entry.

How can Healthcare use robotics and artificial intelligence to protect services for paitents when they’ve already cut costs?

Traditional cost-cutting approaches are no longer affordable. Services can’t be reduced further and will continue to scale as the population increases and grows older. Digital transformation is the only way they can continue support the vast number of services demanded by Healthcare. To achieve a successful digital transformation, Healthcare organisations need technologies such as robotic process automation (RPA) and artificial intelligence (AI) to automate repetitive tasks and free up staff for vital front-line work.  

These technologies can be delivered more quickly and cheaply than traditional solutions, as they work with the IT systems councils already have in place and do not need interfaces, which are expensive and can take a long time to build. 

What are the main reasons why xxx organisations are turning to robotics and artificial intelligence

Every industry is embracing digital opportunities and has undergone, or is undergoing some form of digital transformation, as a result of a number of key issues.

  • Significant budget cuts have led to local services closing,
  • Healthcare organisations must meet higher levels of expectation
  • Increasing demand
  • Regulations changessuch as General Data Protection Regulation (GDPR) have broad sweeping impacts across processes and IT systems.

Healthcare Practices need to respond to these changes, while supporting a growing range of services at a much smaller costRobotic Process Automation (RPA) and artificial intelligence (AI) are the best ways to achieve this.  

Where do most Healthcare Practices start when looking to implement robotics?
  • Although every division can benefit from the introduction of RoboticProcess Automation (RPA). Numerous forward-thinking councils are already experimenting with automation in a number of different areas. Most local council organisations start by automating high value transactions, where quality and accuracy is critical. This is typically in (1) revenue benefits, (2) finance and (3) HR departmentsMuch of this work is rules-based, repetitive and time-consuming, an ideal fit for automation. Staff released from this admin work can then invest time enhancing council revenue. 

Common examples include Accounts receivables, Accounts Payable, Supplier setup, on-boarding new starters, leavers. 

T-Impact have already worked with multiple councils to create RPA solutionsWe are well-placed to advise you on the best way to implement it and manage it on a daily basis.  

Can robotics be deployed alongside case management systems?

Robotics can work with any practice management system or case management system.

T-Impact’s RPA solution is compatible with all case management systems, including some of the most popular offerings such as LEAP, Peppermint, Sos and Tikket. There is also no need to build additional interfaces or APIs. Our solutions can integrate with any technology – even ancient “green screen” devices.

How could robotics help the healthcare industry to attract the best 'millennial' and 'generation z' staff?

Many smart young people grow up dreaming of a professional career where they can make a difference. None of them grow up dreaming of typing data over and over again into a spreadsheet. And if they did, are you sure these are the people you want in your business?
Great people want to be using their talents dealing with clients and offering creative solutions to complex problems. They want to feel they are making a difference to your customers, your business and to society. Introducing technology like robotic process automation eliminates dull, repetitive tasks, so you can ensure they are able to do exactly that.
Work has moved from being a place to an activity. Capabilities are required for flexi-time and working from home. Robotics can help facilitate this by performing the low-value manual tasks that keep people in the office, It can also accelerate your move to cloud-based technologies.
To attract the staff, give them an environment that allows them to focus on growing your revenues and improving your customer’s experiences.

I’ve read about ai tools replacing jobs in Healthcare. How does robotics factor into this?

Artificial Intelligence is a powerful technology that aims to simulate human thought. The technology isn’t there yet, so current technology is being used to identify and deal with complex data patterns. AI requires training and this requires a large volume of data. AI requires interfaces to access existing IT systems and the results must be communicated in a way that affects the service your customer receives.

If you think of AI as the brains, think of Robotics as the hands. Robotics performs work as humans do today, accessing IT systems (including spreadsheets, websites, and email) to complete processes which deliver value to your customers. Robots don’t require interfaces; they access the screens and reports that your staff use. Robotics links into the most common AI platforms enabling you to introduce AI into your business processes.

Robotics – also called Robotic Process automation – helps you reduce the manual work involved in administration. It is a technology that can be applied to any number of processes across your firm, reducing errors, increasing profits and improving customer satisfaction

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