Robotics in Healthcare

T-Impact work with proactive healthcare providers seeking to implement change and reduce costs sigificantly  through digital transformation. Our robotics & AI subscription model enable organisations to test the water with minimal cost and build a solid business case before seeking further investment. Speak with one of our experts to learn how other healthcare providers throughout the UK are using robotics and AI to improve customer experience, reduce costs and maximise efficiencies, and discuss specific ways that your organisation can also benefit from this technology. 

Aging Populations

Financial Uncertainty

Availability of Doctors

Consumer Demands

Increasing influence of Technology


Around the world, people are living for longer and generational gaps are widening. With people growing older, more and more medicine and supplies are needed to ensure the population can remain healthy. As a result, healthcare providers are already seeing their services stretched.

Due to uncertainties surrounding Government funding, organisations such as the National Health Service are not able to plan for longer-term situations. Some providers are starting to buckle under the pressure and change is needed to ensure it does not totally collapse.

Due to the number of GPs and health surgeries decreasing across the United Kingdom, some rural and smaller communities are finding their access to healthcare severely limited. For some elderly or infirm patients, they face the prospect of lengthy travel in order to visit a doctor, as home visits are diminishing.

Rather than being a traditional 9-5 role, healthcare and medicine has become a round-the-clock industry with people expecting access to information on a twenty-four-seven basis. Online portals such as NHS Healthcheck and the 111 non-emergency service have been introduced to attempt to alleviate this, but even then, they can only provide partial solutions.

Rather than simply ringing up, or visiting their local surgery to make appointments, the majority of the population now expects to be able to do these processes digitally. Online consultancy services, booking portals and access to results is seen as a bare minimum, rather than a luxury.

What can robotics do for healthcare?

As well as already assisting with front-end activities, such as in operations or major health procedures, robotic process automation is now starting to become a major aspect of back-end healthcare operations. Some innovative healthcare providers are already using robotics for this purpose.

Robotics in healthcare can be used for:

Monitoring patient vital statistics

Alerting nurses or doctors for when human presence is required in a room

Entering, editing and extracting information from patient’s electronic health records

Sending out automatic emails or correspondence to patients

Assisting or conducting keyhole surgical procedures

Disinfecting patient areas or operating suites

Managing the transport of vital organs or blood during transplant or transfusion procedures

The Robotics involved in Healthcare Automation 

As soon as you mention robotics or AI, people’s minds race towards Sci-Fi androids or manufacturing robots on an assembly line. In reality, robotics comes in all shapes and sizes. Robotic Process Automation (RPA) is one of these and specifically it refers to robotics which is programmed to mimic human behaviour to perform a variety of manual functions including opening emails, downloading attachments and inputting data.

RPA relies on pre-programmed workflows and commands to replicate human action on a console or on the Cloud to perform a number of different functions. In some cases, this involves accessing existing data systems or information, or in other examples, it involves creating new data to go into existing databanks or databases. The crucial difference between robotics and AI is simple – robotics needs to be told what to do, whereas AI can develop its own pattern and work out what to do over time.

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Benefits of Robotics in Healthcare 

RPA in healthcare is multi-faceted and as a result, the number of benefits that it can potentially create for a provider are numerous. However, some of the most influential positives that can come as a result of a digital transformation are:

Rather than being saddled with tedious and repetitive administrative duties, staff such as doctors and nurses can be empowered by robotics and freed to focus on actually helping cure and alleviate patient’s pain.

Thanks to chatbots, automated portals, and automatic responses, people can access healthcare information, book appointments and receive results instantly. Digital delivery through emails and text messages can also replace paper documents saving time and money.

Due to the hectic and stressful nature of the work, it is inevitable that data entry errors and duplication issues will arise. By using Robotics, you can be assured of a 100% accuracy with data input and output, meaning there will be no confusion.

Robots can work twenty-four-seven with no need for breaks and no interruptions, meaning they can accomplish over twice as much as any human.


In healthcare, what processes should I automate?

In general terms, robotics is best utilised for tasks that are time-critical, data sensitive and require a number of repetitive actions. For healthcare, robotics is best deployed for patient correspondence and data entry.

Do I have to purchase an orchestrator robot to manage my virtual workforce?

No, your staff can manage the virtual workforce using their console, phone or laptop. However, a orchestrator robot means these processes can be controlled and managed twenty-four-seven, as opposed to just when staff re available.

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