T-Impact work with proactive healthcare providers seeking to implement change and reduce costs sigificantly through digital transformation. Our robotics & AI subscription model enable organisations to test the water with minimal cost and build a solid business case before seeking further investment. Speak with one of our experts to learn how other healthcare providers throughout the UK are using robotics and AI to improve customer experience, reduce costs and maximise efficiencies, and discuss specific ways that your organisation can also benefit from this technology.
What can robotics do for healthcare?
As well as already assisting with front-end activities, such as in operations or major health procedures, robotic process automation is now starting to become a major aspect of back-end healthcare operations. Some innovative healthcare providers are already using robotics for this purpose.
Robotics in healthcare can be used for:
Monitoring patient vital statistics
Alerting nurses or doctors for when human presence is required in a room
Entering, editing and extracting information from patient’s electronic health records
Sending out automatic emails or correspondence to patients
Assisting or conducting keyhole surgical procedures
Disinfecting patient areas or operating suites
Managing the transport of vital organs or blood during transplant or transfusion procedures
The Robotics involved in Healthcare Automation
As soon as you mention robotics or AI, people’s minds race towards Sci-Fi androids or manufacturing robots on an assembly line. In reality, robotics comes in all shapes and sizes. Robotic Process Automation (RPA) is one of these and specifically it refers to robotics which is programmed to mimic human behaviour to perform a variety of manual functions including opening emails, downloading attachments and inputting data.
RPA relies on pre-programmed workflows and commands to replicate human action on a console or on the Cloud to perform a number of different functions. In some cases, this involves accessing existing data systems or information, or in other examples, it involves creating new data to go into existing databanks or databases. The crucial difference between robotics and AI is simple – robotics needs to be told what to do, whereas AI can develop its own pattern and work out what to do over time.
Ben Hume, Assistant Director of Transplant Support Services at NHSBT
Digital Development Opportunities
Aaron Powell, Chief Digital Officer at NHSBT
Benefits of Robotics in Healthcare
RPA in healthcare is multi-faceted and as a result, the number of benefits that it can potentially create for a provider are numerous. However, some of the most influential positives that can come as a result of a digital transformation are:
Rather than being saddled with tedious and repetitive administrative duties, staff such as doctors and nurses can be empowered by robotics and freed to focus on actually helping cure and alleviate patient’s pain.
Thanks to chatbots, automated portals, and automatic responses, people can access healthcare information, book appointments and receive results instantly. Digital delivery through emails and text messages can also replace paper documents saving time and money.
Due to the hectic and stressful nature of the work, it is inevitable that data entry errors and duplication issues will arise. By using Robotics, you can be assured of a 100% accuracy with data input and output, meaning there will be no confusion.
Robots can work twenty-four-seven with no need for breaks and no interruptions, meaning they can accomplish over twice as much as any human.
In healthcare, what processes should I automate?
In general terms, robotics is best utilised for tasks that are time-critical, data sensitive and require a number of repetitive actions. For healthcare, robotics is best deployed for patient correspondence and data entry.
Do I have to purchase an orchestrator robot to manage my virtual workforce?
No, your staff can manage the virtual workforce using their console, phone or laptop. However, a orchestrator robot means these processes can be controlled and managed twenty-four-seven, as opposed to just when staff re available.