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T-Impact work with proactive healthcare providers seeking to digitise patient pathways and streamline processes, helping them to focus on what’s important… Patients

We are already freeing NHS staff to focus on patients and eliminating risks to patients. We use technology that compliments and extends the capability of your existing IT systems, avoiding expensive and risky migration projects.

We generally start with an Organisational Assessment, a structured workshop that gathers all data required to determine the costs, benefits and return-on-investment in our solution. This helps you build a solid business case with minimal cost, before seeking further investment.

The Robotics Involved In Healthcare Automation 

Robotics and AI tends to conjure images of Hollywood androids, but in reality, Robotic Process Automation refers to specific software that mimics human behaviour. By doing this, it can perform a variety of functions including opening emails, downloading attachments and inputting data.

RPA relies on programmed workflows to replicate human actions on your console, to perform a number of key functions. The crucial difference between robotics and AI is simple – robotics needs to be told what to do, whereas AI can develop patterns and work out what to do over time.

Benefits Of Robotics In Healthcare 

RPA in healthcare is multi-faceted and the benefits are numerous. However, some of the most influential positives are:

  • Freeing Key Staff – Doctors and nurses can be freed from administrative duties to focus on helping their patients instead.
  • Availability of Information – Chatbots, online portals, and automated responses mean people can access healthcare information at any time, from any place.
  • Reduced Error Margins – Robotics creates a 100% accuracy with data input, meaning no incorrect entry can occur.
  • Maximise Capacity – Robots work twenty-four-seven every day, meaning they can accomplish over twice as much as human staff.
  • Reduced Operational Costs – The digital delivery of appointment details, results and updates replaces paper documents, saving money and time.



The NHS is an essential service to save and improve lives, but it has often been dealt a poor hand by underfunding from the Government and constant tinkering by politicians. 

This uncertainty did not help the NHS’ Blood and Transplant Service team who need to ensure the optimum conditions are in place for operations that literally are life-changing.  

Already burdened with an ageing IT system, NHSBT were looking for a delivery partner who could implement a strategic IT framework to accelerate value deliver to users and customers. 

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What Can Robotics Do For Healthcare?

As well as already assisting with front-end activities, such as in operations or major health procedures, robotic process automation is now starting to become a major aspect of back-end healthcare operations. Some innovative healthcare providers are already using robotics for this purpose.

Monitoring Patients

  • Robots can track vital statistics and alert nurses/doctors when human presence is required
  • Edit, enter and extract information from electronic health records

Hospital Management

  • Managing the transport of organs or blood for transplant or transfusion procedures
  • Disinfecting operating theatres and patient areas

Patient Administration

  • Sending automatic emails or correspondence to patients
  • Updating perscription information and general records
  • Conducting or assisting with keyhole surgery

How will the technology integrate with our current systems?


RPA is designed to seamlessly integrate with your existing I.T. solutions, rather than replace them. You won’t find any additional expensive costs here.



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“T-Impact were able to tailor their delivery approach to our needs, showing expertise in multiple delivery approaches. They really took the time to understand our unique business, our culture and vision for the future. They ensured that they understood and methodically documented our user and business needs which allowed them design and develop a suitable service.”

NHS BT, Head of ODT Hub Information Services