Robotics in Healthcare

T-Impact work with proactive healthcare providers seeking to implement change and reduce costs sigificantly  through digital transformation. Our robotics & AI subscription model enable organisations to test the water with minimal cost and build a solid business case before seeking further investment. Speak with one of our experts to learn how other healthcare providers throughout the UK are using robotics and AI to improve customer experience, reduce costs and maximise efficiencies, and discuss specific ways that your organisation can also benefit from this technology. 


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Ben Hume, Assistant Director of Transplant Support Services at NHSBT

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Aaron Powell, Chief Digital Officer at NHSBT

What are the disruptions to healthcare?

Aging Populations

People around the globe are living for longer. With widening generational gaps, healthcare providers are already struggling to provide enough medicine and supplies to keep the population healthy.

Financial Uncertainty

With future Government funding unclear, the National Health Service is unable to plan for longer-term situations. Change is needed to prevent these organisations from failing.

Availability of Doctors

The number of GPs and surgeries in the United Kingdom is reducing dramatically. Elderly or infirm patients, and rural communities are finding their access to healthcare limited as a result.

Consumer Demands

Healthcare and medicine is now a 24/7 industry. Online portals such as NHS Healthcheck and the 111 non-emergency service are partial solutions, but people expect access to healthcare around the clock.

Influence of Technology

As the population becomes more digitally inclined, online consultancy services, booking portals and access to medical results online is now a bare minimum, rather than a luxury.

What can robotics do for healthcare?

As well as already assisting with front-end activities, such as in operations or major health procedures, robotic process automation is now starting to become a major aspect of back-end healthcare operations. Some innovative healthcare providers are already using robotics for this purpose.

Monitoring Patients

• Robots can track vital statistics and alert nurses/doctors when human presence is required

• Edit, enter and extract information from electronic health records

Hospital Management

• Managing the transport of organs or blood for transplant or transfusion procedures

• Disinfecting operating theatres and patient areas

• Conducting or assisting with keyhole surgery

Patient Administration

• Sending automatic emails or correspondence to patients

• Updating perscription information and general records

The Robotics involved in Healthcare Automation 

Robotics and AI tends to conjure images of Hollywood androids, but in reality, Robotic Process Automation refers to specific software that mimics human behaviour. By doing this, it can perform a variety of functions including opening emails, downloading attachments and inputting data.

RPA relies on programmed workflows to replicate human actions on your console, to perform a number of key functions. The crucial difference between robotics and AI is simple – robotics needs to be told what to do, whereas AI can develop patterns and work out what to do over time.

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Benefits of Robotics in Healthcare 

RPA in healthcare is multi-faceted and the benefits are numerous. However, some of the most influential positives are:

Doctors and nurses can be freed from administrative duties to focus on helping their patients instead.

Chatbots, online portals, and automated responses mean people can access healthcare information at any time, from any place.

Robotics creates a 100% accuracy with data input, meaning no incorrect entry can occur.

Robots work twenty-four-seven every day, meaning they can accomplish over twice as much as human staff.

The digital delivery of appointment details, results and updates replaces paper documents, saving money and time.


In healthcare, what processes should I automate?

In general terms, robotics is best utilised for tasks that are time-critical, data sensitive and require a number of repetitive actions. For healthcare, robotics is best deployed for patient correspondence and data entry.

Do I have to purchase an orchestrator robot to manage my virtual workforce?

No, your staff can manage the virtual workforce using their console, phone or laptop. However, a orchestrator robot means these processes can be controlled and managed twenty-four-seven, as opposed to just when staff re available.

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