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Robotics in the Legal Sector

T-Impact is a leading Lawtech firm, helping ambitious law firms evolve to survive in the rapidly changing legal industry. We work with your leadership team to define a Digital Transformation roadmap, then implement change projects that increase Revenue Per Lawyer (RPL) and respond to new competition & customer demands.  

Our Artificial Intelligence (AI) subscriptions enable law firms to test the water with a minimal investment, building a solid business case to justify more substantial projects. One of our most popular products is the Robotics Process Automation (RPA) subscription, which can usually be implemented in weeks, providing clear returns and building confidence in the technology. Speak with one of our experts today to learn how other law firms are embracing this technology to get ahead of the market. 

 

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The Legal Market is Changing…

Alternative Business Structures

This radical change of legislation has opened the previously ‘closed-shop’ legal profession, and competition is expected to be fierce. Audit and accounting firms, such as PWC, KPMG, EY & Deloitte, are leveraging established C-Suite corporate relationships to cross-sell a full suite of legal services. Firms renowned for customer service are offering legal services in new and innovative ways.  

Customers

Our increasingly digitised and connected society is changing customer behaviours and expectations. They seek others with shared experiences, searching to see what others did in similar situation before contacting a law firm for professional advice. They expect law firms services to match other providers, available twenty-four-seven via an ever-growing array of channels.

Legal Convergence

Larger law firms are acquiring midsized companies as a means of accessing new markets. Riverview Law and Berry Appleman & Leiden were recently acquired by Audit firms. This makes it even more challenging for those midsized firms that remain, and more important than ever that they’re doing all they can to exploit new opportunities available, whether digital or otherwise.

Economic Challenges

First with the recession and now Brexit, UK law firms have had a tough few years. In order to survive, firms have no choice but to think creatively and boldly about how they can drive efficiencies and grow new revenue streams. Robotics and AI are proving to be central to those ambitions.

Top 200 Global

You are no longer only competing with your domestic peers. The largest US law firms are targeting UK Customers ad the top 200 global law firms are leveraging technologies such as Robotics and AI to commoditise legal services, taking business from both mid-market and high street law firms – accessing new customers and increasing market share. The rest of the market is now under tremendous pressure to respond or lose revenue.

What can robots and AI do in the legal sector?

Leveraging the value of Acquisitions

When a law firm is acquired, the data in the case management system is taken “as is. It can often be difficult to upsell and cross-sell services to the acquired customer base if the customer contact data is inaccurateAdvanced features of your case management tool rely on accurate data and often can’t be used until the data is cleansed.  

Working with a major law firm, we developed an AI Robot to correct the customer contacts from several firms acquired over recent yearsThe Robot corrects every record, from every firm, every dayTheir head of strategy estimated that it would have cost the firm just under £4 million to cleanse the data once using human workers and it would have taken more than a year We designed, built and implemented the solution using our Robotics subscription service for less than £50,000.  
 
Our Robot doesn’t stop there, it continues to validate every customer record, every day ensuring any errors made by its human colleagues is corrected before they come into work the next morning.  

Digitise new case matters to increase Revenue per Lawyer

Fee earners and back office staff spend hours entering data into IT systems and performing basic validation checks when taking on new clients. We worked with a mid-sized law firm to automate this process, reducing these admin costs by 60% and freeing staff to take on additional fee-earning work.

This solution automated anti-money laundering (AML) and know your customer (KYC) checks, validating data against Companies House and Criminal record bureau (CRB) portals.

Automating Regulatory Reporting

Most law firms have fee earners and back office staff who spending significant time updating Government portals, re-keying data from their case management systems for compliance purposes. Forward-thinking law firms are using Robots to perform this re-keying automatically, reducing costs and eliminating compliance risk. Robots never forget the updates and never make data entry errors and these projects quickly pay for themselves in labour savings. The value of improved quality assurance is hard to estimate but can be substantial. 

Automate Data Subject Access Requests (DSAR)

Customer data is often replicated across multiple systems. It can be difficult and time-consuming to collate data from all sources and respond to a DSAR. Increasingly companies are reducing the costs and risks of DSAR non-compliance by automating this with a robot. Once trained, a robots will search every relevant IT system for every DSRA, eliminating any risk a check is missed, leading to costly fines and reparations.

How do robots work within legal firms? 

Mention AI robots and most people think of SciFi Robots such Terminator or one arm manufacturing robots. The term AI Robotic Process Automation (RPA), refers to specific forms of software that can be ‘trained’ to perform a variety of manual functions, such as opening emails, saving attachments and entering and extracting data.

Robotic process automation (RPA) mimics human activity on your computer. By executing specific work flows and applying business rules, RPA can perform many of same functions as a human. It accesses and creates data within your existing I.T. systems, spreadsheets, software and documents. When it needs to make complex decisions, it reaches out to AI platforms, such as Watson, Microsoft AI and Google deepmind, passing the data needed for the decision and receiving guidance on what to do with the results.  

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LEGAL SECTOR TESTIMONIALS

Mogers Drewett LLP Testimonial

Ashtons Legal Testimonial

Mogers Drewett LLP Testimonial

Steven Treharne, Managing Partner at Mogers Drewett LLP

Benefits of Robotics and AI in the Legal Sector

Improve capacity

Every organisation has a shortage of good people who understand and can help grow the business. Most managers are frustrated at the time they have to spend dealing with tedious and time intensive administration. Free them from these chores, increase your capacity immediately and focus their time on what they do best – understanding and interpreting the law to satisfy your clients and build new revenue streams.

Insource

Many firms have outsourced activities perceived as non-core to achieve improve profitability. Over time the savings are eroded by the quality assurance work required to protect your brand and improve customer experience. You can insource many of these capabilities, building your own in-house digital robotic team, which can operate seamlessly with your processes and IT systems.  

Improve Profitability

Your robots work 20 times faster than their human colleagues. They work twenty-four seven, without needing to take a break or go on holiday. They don’t need cups of tea to keep them going or performance management reviews to help them achieve their goalsAs a result, you can maximise your revenue without having any of the costs associated with additional staff.

Reduce employee peak work stress

Work isn’t always a steady, linear process. Icomes in peaks, troughs and cycles. Whilst you cannot change the cyclical nature of some work, you can use Robots to handle heavy workloads, eliminating excessive stress for your staffOnce you train one Robot, it can share that knowledge other Robots. Multiple Robots can work together to complete most transactions, escalating only the most complex for your staff to deal with.  

Improve staff morale

None of your staff applied for a job described as entering data into spreadsheets or rekeying data between IT systems, yet most of them have to do this for some/most of the day. Robots can automate the menial work that no one enjoys doing, freeing them for more rewarding work. 

Improved accuracy

Robots can process data faster than any human hand, as well as ensuring that the data input carries absolutely no errors. Robots don’t get bored doing the same task. Their mind doesn’t “switch off” when doing data entry. As a result, they don’t make errors. Many of your most valuable resources spend time checking and correcting the work of others. They also spend days researching complaints, trying to figure out where things went wrong, often finding that the root cause was a simple data entry error.  Free these staff from firefighting, focusing them on making things better for both your customers and your partners/shareholders. 

Increased compliance

Robots can work with a variety of I.T. systems, including those web sites provided by regulators and government agencies. Use Robots to make timely and accurate updates to all necessary legislative portals, ensuring you stay up to date with the latest changes to the law and obey all data protection laws. This ensures that the customer’s information and your business integrity is never compromised. 

FAQs

I am running in a Citrix/Virtual environment, can a robot work with this?

Yes. Our Robotics Subscriptions use UiPath technology, the best software for Citrix and Virtualised client environments. T-Impact have implemented numerous Robotic solutions in both Virtualised and Citrix environments.

Does it work with my Case Management System?

Yes. There are no compatibility issues with any CRM, Case management or Practice Management systems as robots simply take the place of the human user. No processes are affected.  

Everything we do is bespoke and personalised, where does a robot fit in with my law firm?

While every law firms has their own personalised approach to clients, many of the tasks performed are the sameIn reality, every law firm has to add data to CRM, Case management, Practice Management and accounts packages, as well as send invoices, wills, forms and letters to clients. Robots can automate many of these repetitive tasks, freeing time for your staff to offer a more personalised experience for your customers.

we have already written APIs and Macros to integrate our IT systems, why would I need any form of robotics?

Robots leverage the IT systems that you have in place. They are not designed to be a replacement for API’s or IT systems but rather take tedious work off your staff.

If you are planning to build an API between IT systems, there are some scenarios where it might be better & cheaper to use a Robot to transfer data. APIs can be costly and time-consuming to develop and maintain. As soon as an API is written, software vendors release an update and the API often needs to be rewritten. Robots can often be deployed in weeks and cost much less than traditional development. They also have an element of AI which can adapt to some changes in IT systems, without required development.  

I have been told all about AI in law, but what is Robotics?

Quite often these two terms are mixed up and sometimes intertwined. Artificial Intelligence is a broad definition that encompasses many specialist fields. One of these is Robotics. Robotics Process Automation (RPA) refers specifically to software Robots that perform work normally performed by humansTo add to the confusion, Robots incorporate some elements of machine learning within them, allowing them to learn and adapt. They also have pre-built integration into most advanced AI platforms, which allow them to make complex decisions and to learn from the data they process (machine learning) The most common platforms include Microsoft AI, IBM Watson & Google Deepmind.

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