Local Government – OLD


Free-up your staff to focus on Residents with the most needs

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Due to these core changes, local authorities have had little choice but to explore new technologies that enable greater output at significantly reduced costs. Some of the most popular applications of robotics in local government include:


Some councils collect 60% of their service payments using Direct Debit. Although this practice is commonplace, it is time-consuming, repetitive and often error-laden. A leading London council who previously spent 687 hours processing Revenues and Benefits, saw effort reduced by 76% in a few weeks using T-Impact’s robotic solutions. 


Humans find data input tedious and issues with quality and consistency often occur. T-Impact have worked with London councils to eliminate this burden, with an ROI of up to 170% after just three months of operation. 


A new key revenue stream for local councils, business rates administration has previously been separate from other departments, resulting in confusion and delays. A Northern authority has worked with us to automate indexing exemption paper, leaving Rates Officers free to perform higher value tasks.

T-Impact work with forward-thinking local government organisations, seeking to drive efficiency and improve the experience of citizens through digital transformation. Our robotics & AI subscription models enable organisations to test the water without significant financial exposure and build a solid business case before seeking further investment. Speak with one of our experts today to learn how other local government organisations are embracing this technology to achieve targets and provide a secure future for their colleagues and communities. 

T-Impact are experienced operators in the Local Government market and are registered as an official provider for several government procurement frameworks for delivering public services online on standardised contracts. By doing this, Local Authorities can access scalable, agile and innovative solutions, whilst benefitting from cost-efficient, speedy and simple-to-implement processes.

You can find us on the following portals: G-Cloud, Digital Marketplace, Sparks, Bloom and TS2.

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Freeing Staff to Focus on Residents with the Most Needs

Improving Staff Morale

Extending Technology and Rapid Deployment

Assured Compliance and Improved Performance



Councils can no longer afford traditional cost-cutting approaches. Services can’t be reduced further and will continue to scale as the population increases and grows older. Digital transformation is the only way they can continue support the vast number of services demanded by citizens. To achieve a successful digital transformation, councils need technologies such as robotic process automation (RPA) and artificial intelligence (AI) to automate repetitive tasks and free up staff for vital front-line work.  

These technologies can be delivered more quickly and cheaply than traditional solutions, as they work with the IT systems councils already have in place and do not need interfaces, which are expensive and can take a long time to build. 

Although every industry is embracing digital opportunities and has undergone, or is undergoing some form of digital transformation, Local Government has been particularly affected by a number of key issues.  

Significant budget cuts have led to local services closing, causing taxpayers to criticise their council.  

Councils must meet higher citizen expectations, who expect the same digital services they enjoy from firms such as Amazon 

An aging population is increasing demand for housing and social care 

Regulations changessuch as General Data Protection Regulation (GDPR) have broad sweeping impacts across processes and IT systems 

Councils are looking for independence from Westminster’s centralised decision-makingenabling them to better respond to the needs of their local community.

Local governments need to respond to these changes, while supporting a growing range of services at a much smaller costRobotic Process Automation (RPA)  and artificial intelligence (AI) are the best ways to achieve this.  

Although every local council division can benefit from the introduction of Robotic Process Automation (RPA). Numerous forward-thinking councils are already experimenting with automation in a number of different areas. Most local council organisations start by automating high value transactions, where quality and accuracy is critical. This is typically in (1) revenue benefits, (2) finance and (3) HR departmentsMuch of this work is rules-based, repetitive and time-consuming, an ideal fit for automation. Staff released from this admin work can then invest time enhancing council revenue. 

Common examples include Council tax, Social housing, Care in the community, Accounts receivables, Accounts Payable, Supplier setup, on-boarding new starters, leavers. 

T-Impact have already worked with multiple councils to create RPA solutionsWe are well-placed to advise you on the best way to implement it and manage it on a daily basis.  

T-Impact robots can automate every aspect of Universal Credit claims, supporting the phased adoption without the need to hire more staff. Robots also ensure that personal bias does not affect decisions, ensuring all citizens are treated the same. Robots complete the standard processing, usually about 80% of the work, so staff only need to manage genuine exceptions. Robots perform all necessary data entry and transpose data across all relevant information systems, without data entry errors, removing the need for repetitive form completion and increasing data quality 

Robotic Process Automation (RPA) s are commonly used for council tax because it is such as vital revenue stream for councils. T-Impact’s robotics works faster than any human to automate the time-consuming activities required to process council tax and deal with enquiries & exceptions. As they record data into your information systems, they check for errors and eliminate all data entry errors. One robot can have the same output as 20 staff members, making it the ideal choice for councils who cannot commit that level of human resources to their council tax management operations. 

The short answer is no.  Provided we are given access, your virtual workforce gains the ability to complete any electronic interaction or application process without affecting the underlying system, since it requires no additional integration, APIs or coding from your technology team.

We have worked with many Local Councils to date, using their existing and external IT Systems, including and not limited to:

Aareon                                                            Academy

Atlas Benefits System                                    Civica

Gas Safety Register                                       Information @ Work

Land Registry                                                  LinkedIn

Liquid Logic                                                     MetaStreet

Microsoft Office 365                                        Mosaic

MyWorkforce                                                   Northgate

Orchard                                                            Paris

Resource Link System                                    Salesforce

Unit 4 Agresso                                                 WordPress