Robotics in Local Government

Free-up your staff to do what humans do best

T-Impact work with forward-thinking local government organisations, seeking to drive efficiency and improve the experience of citizens through digital transformation. Our robotics & AI subscription models enable organisations to test the water without significant financial exposure and build a solid business case before seeking further investment. Speak with one of our experts today to learn how other local government organisations are embracing this technology to achieve targets and provide a secure future for their colleagues and communities. 

T-Impact are experienced operators in the Local Government market and are registered as an official provider for several government procurement frameworks for delivering public services online on standardised contracts. By doing this, Local Authorities can access scalable, agile and innovative solutions, whilst benefitting from cost-efficient, speedy and simple-to-implement processes.

You can find us on the following portals: G-Cloud, Digital Marketplace, Sparks, Bloom and TS2.

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The Factors Affecting Local Government


Local Councils have been under significant pressure to cut costs due to massive reductions in funding. Previously essential services in many local constituencies, such as libraries, parks and community centres, have closed as councils continue the drive for efficiency.


AgeUK predicts that by 2036, the number of people aged 85 or over in England will have doubled. With families becoming fragmented, the demand for social housing and assisted living will increase, yet there is little sense of where the required funding will come from.


In today’s digital society, citizens are used to receiving services quickly, easily and tailored to their requirements. The public take it for granted that they can engage with their service providers 24 hours a day across a variety of digital channels, and councils are under pressure to ensure they are meeting these expectations.


The sweeping changes imposed by GDPR have resulted in many local councils starting again with procedures, policies and IT infrastructure in order to comply with the new legislation.


Power being devolved from Westminster to newly-formed combined authorities means that these organisations are free to make direct decisions on local issues, without needing Government permission. Those in the community most affected by these issues can decide what decisions are made and how funds are spent, rather than Parliament dictating this.

What can robots do for local government? 

Due to these core changes, local authorities have had little choice but to explore new technologies that enable greater output at significantly reduced costs. Some of the most popular applications of robotics in local government include:

Council Tax and Direct Debit Instruction

Some councils collect 60% of their service payments using Direct Debit. Although this practice is commonplace, it is time-consuming, repetitive and often error-laden. A leading London council who previously spent 687 hours processing Revenues and Benefits, saw effort reduced by 76% in a few weeks using T-Impact’s robotic solutions. 

Address Changes

Humans find data input tedious and issues with quality and consistency often occur. T-Impact have worked with London councils to eliminate this burden, with an ROI of up to 170% after just three months of operation. 

Business Rates

A new key revenue stream for local councils, business rates administration has previously been separate from other departments, resulting in confusion and delays. A Northern authority has worked with us to automate indexing exemption paper, leaving Rates Officers free to perform higher value tasks.

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The Robotics involved in Local Government Automation 

Mention AI robots and most people think of SciFi Robots such Terminator or one arm manufacturing robots. The term AI Robotic Process Automation (RPA), refers to specific forms of software that can be ‘trained’ to perform a variety of manual functions, such as opening emails, saving attachments and entering and extracting data.

Robotic process automation (RPA) mimics human activity on your computer. By executing specific work flows and applying business rules, RPA can perform many of same functions as a human. It accesses and creates data within your existing I.T. systems, spreadsheets, software and documents. When it needs to make complex decisions, it reaches out to AI platforms, such as Watson, Microsoft AI and Google deepmind, passing the data needed for the decision and receiving guidance on what to do with the results.  

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What are the Benefits of Robotics to Local Government?

Robotics can create a multitude of different benefits, depending on what department deploys them, but some of the most important benefits for local authorities include:

Freeing staff and improving morale

Robotics are happy to complete all the dull, repetitive tasks that humans dislike, and will work 24hours a day, 365 days a year, leaving staff to focus on doing what they’ve been hired for – resolving complex enquiries and serving the public. 

Extending technology

The scalable nature of robotics means it can be deployed rapidly, in weeks rather than years, and its capability can be scaled as new requirements emerge. This is all on top of your existing infrastructure as robotics is intended to fit with your current systems, rather than replace them, so you needn’t worry about lost value from previous investment. 

Assured compliance and improved performance

Through robotics, local authorities can fully comply with GDPR subject data access requests. They can develop a single view of citizens, and create bespoke experiences whilst automatically auditing every process, giving complete peace of mind across every facet of the organisation. 

Local Council RPA Leaderboard

Below is our most up-to-date ranking of all Primary Councils in the United Kingdom, ranked by how digitally prepared they are in terms of Robotic Process Automation (RPA) and Artificial Intelligence (AI).

The table rankings were determined using Freedom of Information request responses, following a country-wide FOIR campaign by T-Impact last year. The rankings were determined by the following criteria, including how much return on investment has been obtained from Robotic Process Automation (RPA) investments to date, how many areas are using RPA and whether your authority has published a plan for using RPA.

You can view the full table below. If you believe any of the information to be incorrect, please contact us immediately and inform us of any changes to your RPA circumstances, so we can adjust the table accordingly.

Ranking Which Authority do you represent? Region
001 Newcastle-Under-Lyme District Council West-Midlands
002 North Norfolk District Council East-Midlands
003 Surrey County Council South-East
004 Blaenau Gwent County Borough Council Wales
005 Hastings Borough Council South-East
006 London Borough of Hackney Greater London
007 Durham County Council North-East
008 Staffordshire County Council West-Midlands
009 Ashford Borough Council South-East
010 Eastbourne Borough Council South-East
011 Bedford Borough Council South-East
012 Norwich City Council East-Midlands
013 Newcastle-upon-Tyne City Council East
014 Northamptonshire County Council North-East
015 Stroud District Council South-West
016 Renfrewshire Council Scotland
017 Salford City Council Greater Manchester
018 BassetLaw District Council Yorkshire and the Humber
019 Monmouthshire County Council Wales
020 Sedgemoor District Council South-West
021 Adur District Council South-East
022 Neath Port Talbot County Borough Council Wales
023 Fife Council Scotland
024 Calderdale Metropolitan Borough Council Yorkshire and the Humber
025 South Hams District Council South-West
026 Basingstoke and Deane Borough Council South-East
027 Aylesbury Vale District Council South-East
028 Allerdale Borough Council North-West
029 Guildford Borough Council South-East
030 London Borough of Brent Greater London
031 South Norfolk District Council East
032 Hertsmere Borough Council East
033 Eastleigh Borough Council South-East
034 North Ayrshire Council Scotland
035 Swindon Borough Council South-West
036 Rushcliffe Borough Council East-Midlands
037 Preston City Council North-West
038 Norfolk County Council East
039 Wycombe District Council South-East
040 Sandwell Metropolitan Borough Council West-Midlands
041 Leeds City Council Yorkshire and the Humber
042 New Forest District Council South-East
043 London Borough of Lambeth Greater London
044 Suffolk Coastal & Waveney District Councils (In Partnership) East
045 King’s Lynn and West Norfolk Borough Council East
046 Fermanagh and Omagh District Council Northern Ireland
047 Hart District Council South-East
048 Swansea City and Borough Council Wales
049 Wrexham County Borough Council Wales
050 Birmingham City Council West-Midlands
051 Blackburn with Darwen Borough Council North-West
052 Selby District Council Yorkshire and the Humber
053 London Borough of Harrow Greater London
054 Richmondshire District Council Yorkshire and the Humber
055 Shetland Islands Council Scotland
056 Angus Council Scotland
057 Southampton City Council South-East
058 Boston Borough Council East-Midlands
059 Derbyshire Dales District Council East-Midlands
060 Winchester City Council South-East
061 Fylde Borough Council North-West
062 Castle Point Borough Council East
063 Essex County Council East
064 Charnwood Borough Council East-Midlands
065 Bury Metropolitan Borough Council Greater Manchester
066 Christchurch Borough Council South-West
067 Chorley Council North-West
068 Staffordshire Moorlands District Council West-Midlands
069 Warwick District Council West-Midlands
070 Rushmoor Borough Council Southern England
071 High Peak Borough Council Northern England
072 Stockport Metropolitan Borough Council Northern England
073 Tewkesbury Borough Council South-West
074 Gloucester City Council South-West
075 Newry and Mourne District Council Northern Ireland
076 The Borough Council of Wellingborough East-Midlands
077 St Helens Metropolitan Borough Council
078 Hyndburn Borough Council
079 East Renfrewshire Council
080 West Lindsey District Council
081 Orkney Islands Council
082 London Borough of Enfield
083 London Borough of Merton
084 Belfast City Council
085 West Oxfordshire District Council
086 Falkirk Council
087 Sunderland City Council
088 South Ayrshire Council
089 Herefordshire Council
090 Fareham Borough Council
091 Dover District Council
092 Colchester Borough Council
093 Wychavon District Council
094 Erewash Borough Council
095 Ceredigion County Council
096 Eden District Council
097 Gosport Borough Council
098 East Staffordshire Borough Council
099 North East Derbyshire District Council
100 Test Valley Borough Council
101 Aberdeen City Council
102 London Borough of Bromley
103 Three Rivers District Council
104 Bolsover District Council
105 Uttlesford District Council
106 Elmbridge Borough Council
107 Nuneaton and Bedworth Borough Council
108 Stirling Council
109 Lichfield District Council
110 South Derbyshire District Council
111 Ryedale District Council
112 Midlothian Council
113 Clackmannanshire Council
114 North Warwickshire Borough Council
115 Dartford Borough Council
116 Carlisle City Council
117 Braintree District Council
118 Merthyr Tydfil County Borough Council
119 Bridgend County Borough Council
120 West Dunbartonshire Council
121 South Holland District Council
122 Copeland Borough Council
123 Cheshire East Council (Unitary)
124 City of Lincoln
125 Borough of Poole
126 South Staffordshire Council
127 Doncaster Metropolitan Borough Council
128 Rugby Borough Council
129 Kirklees Council
130 Warrington Borough Council
131 Dundee City Council
132 Armagh City and District Council
133 Aberdeenshire Council
134 Amber Valley Borough Council
135 Mid & East Antrim Council
136 Ards and North Down Borough Council
137 Argyll & Bute Council
138 Armagh Banbridge and Craigavon Borough Council
139 Arun District Council
140 Ashfield District Council
141 Babergh District Council
142 Ballymoney Borough Council
143 Barnsley Borough Council
144 Barrow-in-Furness Borough Council
145 Basildon District Council
146 Bath & North East Somerset Council
147 Blaby District Council
148 Blackpool Council
149 Bolton Metropolitan Borough Council
150 Bournemouth Borough Council
151 Bracknell Forest Council
152 Bradford Metropolitan Council
153 Breckland District Council
154 Brentwood Borough Council
155 Brighton and Hove City Council
156 Bristol City Council
157 Broadland District Council
158 Bromsgrove District Council
159 Broxbourne Council
160 Broxtowe Borough Council
161 Buckinghamshire County Council
162 Burnley Borough Council
163 Caerphilly County Borough Council
164 Cambridge City Council
165 Cambridgeshire County Council
166 Cannock Chase District Council
167 Canterbury City Council
168 Cardiff Council
169 Carmarthenshire County Council
170 Carrickfergus Borough Council
171 Chelmsford Borough Council
172 Cheltenham Borough Council
173 Cherwell District Council
174 Cheshire West and Chester
175 Chesterfield Borough Council
176 Chichester District Council
177 Chiltern District Council
178 City of Edinburgh
179 City of Glasgow
180 City of London Corporation
181 City of Westminster
182 City of York
183 Coleraine Borough Council
184 Comhairle nan Eilean Siar (Western Isles Council)
185 Conwy County Borough Council
186 Cookstown District Council
187 Corby Borough Council
188 Cornwall Council
189 Cotswold District Council
190 Council of the Isles of Scilly
191 Coventry City Council
192 Craven District Council
193 Crawley Borough Council
194 Cumbria County Council
195 Dacorum Borough Council
196 Darlington Borough Council
197 Daventry District Council
198 Denbighshire Council
199 Derry (City of Londonderry)
200 Devon County Council
201 Dorset County Council
202 Down District Council
203 Dudley Metropolitan Borough
204 Dumfries and Galloway Council
205 East Ayrshire Council
206 East Cambridgeshire
207 East Devon
208 East Dorset District Council
209 East Dunbartonshire Council
210 East Hampshire District Council
211 East Hertfordshire
212 East Lindsey District Council
213 East Lothian Council
214 East Northamptonshire Council
215 East Riding of Yorkshire Council
216 East Sussex County Council
217 Epping Forest District Council
218 Epsom & Ewell Borough Council
219 Exeter City
220 Fenland District Council
221 Flintshire County Council
222 Forest Heath District Council
223 Forest of Dean District Council
224 Gateshead Metropolitan Borough Council
225 Gedling Borough Council
226 Gravesham Borough Council
227 Great Yarmouth Borough Council
228 Greater London Authority
229 Gwynedd Council
230 Halton Borough Council
231 Hambleton
232 Hampshire County Council
233 Harborough District Council
234 Harlow Council
235 Harrogate Borough Council
236 Hartlepool Borough Council
237 Havant District Council
238 Hertfordshire County Council
239 Highland Council
240 Hinckley & Bosworth District Council
241 Horsham District Council
242 Hull City Council
243 Huntingdonshire District Council
244 Inverclyde Council
245 Ipswich Borough Council
246 Isle of Anglesey Council
247 Kent County Council
248 Kettering Borough Council
249 Knowsley Metropolitan Borough
250 Lancashire County Council
251 Lancaster City Council
252 Larne Borough Council
253 Leicester City Council
254 Leicestershire County Council
255 Lewes District Council
256 Causeway Coast and Glens Borough Council
257 Lincoln City Council
258 Lincolnshire County Council
259 Lisburn & Castlereagh City Council
260 Liverpool City Council
261 London Borough of Barking & Dagenham
262 London Borough of Barnet
263 London Borough of Bexley
264 London Borough of Camden
265 London Borough of Croydon
266 London Borough of Ealing
267 London Borough of Greenwich
268 London Borough of Hammersmith & Fulham
269 London Borough of Haringey
270 London Borough of Havering
271 London Borough of Hillingdon
272 London Borough of Hounslow
273 London Borough of Islington
274 London Borough of Lewisham
275 London Borough of Newham
276 London Borough of Redbridge
277 London Borough of Richmond upon Thames
278 London Borough of Southwark
279 London Borough of Sutton
280 London Borough of Tower Hamlets
281 London Borough of Waltham Forest
282 London Borough of Wandsworth
283 Luton Borough Council
284 Maidstone Borough Council
285 Maldon District Council
286 Malvern Hills District Council
287 Manchester City Council
288 Mansfield District Council
289 Medway Council
290 Melton Borough Council
291 Middlesbrough Borough Council
292 Milton Keynes Council
293 Newark and Sherwood District Council
294 North Devon District Council
295 North Dorset District Council
296 North East Lincolnshire Council
297 North Hertfordshire District Council
298 North Kesteven District Council
299 North Lanarkshire Council
300 North Lincolnshire Council
301 North Somerset Council
302 North Tyneside Council
303 North West Leicestershire
304 North Yorkshire County Council
305 Northampton Borough Council
306 Northumberland County Council
307 Nottingham City Council
308 Nottinghamshire County Council
309 Oadby & Wigston District Council
310 Oldham Metropolitan Borough Council
311 Oxford City Council
312 Oxfordshire County Council
313 Pembrokeshire Council
314 Pendle Borough Council
315 Perth & Kinross Council
316 Peterborough City Council
317 Plymouth City Council
318 Poole Borough Council
319 Portsmouth City Council
320 Powys County Council
321 Purbeck District Council
322 Reading Borough Council
323 Redcar and Cleveland
324 Redditch Borough Council
325 Rhondda Cynon Taf County Borough Council
326 Ribble Valley Borough Council
327 Rochdale Metropolitan Borough Council
328 Rochford District Council
329 Rossendale
330 Rother District Council
331 Rotherham Metropolitan Borough Council
332 Royal Borough of Kensington & Chelsea
333 Royal Borough of Kingston upon Thames
334 Royal Borough of Windsor and Maidenhead
335 Runnymede Borough Council
336 Rutland County Council
337 Sheffield City Council
338 Shepway District Council
339 Shropshire Council
340 Slough Borough Council
341 Solihull Metropolitan Borough Council
342 Somerset County Council
343 Southend-on-Sea Council
344 Stoke-on-Trent City Council
345 Strabane District Council
346 Stratford-on-Avon
347 Suffolk County Council
348 Surrey Heath Borough Council
349 Swale Borough Council
350 Tameside Metropolitan Borough Council
351 Thurrock Council
352 Tonbridge and Malling Borough Council
353 Torbay Council
354 Torfaen County Borough
355 Torridge District Council
356 Trafford Council
357 Tunbridge Wells Borough Council
358 Vale of Glamorgan
359 Vale of White Horse District Council
360 Wakefield City Metropolitan District Council
361 West Berkshire Council
362 West Sussex County Council
363 Weymouth & Portland Borough Council
364 Wigan Metropolitan Borough
365 Wiltshire Council
366 Wirral Metropolitan Borough
367 Woking Borough Council
368 Wokingham Council
369 Wolverhampton City Council
370 Worcestershire County Council
371 Worthing Borough Council
372 Wyre Borough Council
373 Wyre Forest District Council
374 Isle of Wight Council


How can Councils use Robotics and Artificial Intelligence to protect services for customers, when they’ve already cut costs?

Councils can no longer afford traditional cost-cutting approaches. Services can’t be reduced further and will continue to scale as the population increases and grows older. Digital transformation is the only way they can continue support the vast number of services demanded by citizens. To achieve a successful digital transformation, councils need technologies such as robotic process automation (RPA) and artificial intelligence (AI) to automate repetitive tasks and free up staff for vital front-line work.  

These technologies can be delivered more quickly and cheaply than traditional solutions, as they work with the IT systems councils already have in place and do not need interfaces, which are expensive and can take a long time to build. 

What are the main five reasons why Local Government organisations are turning to robotics and Artificial Intelligence?

Although every industry is embracing digital opportunities and has undergone, or is undergoing some form of digital transformation, Local Government has been particularly affected by a number of key issues.  

Significant budget cuts have led to local services closing, causing taxpayers to criticise their council.  

Councils must meet higher citizen expectations, who expect the same digital services they enjoy from firms such as Amazon 

An aging population is increasing demand for housing and social care 

Regulations changessuch as General Data Protection Regulation (GDPR) have broad sweeping impacts across processes and IT systems 

Councils are looking for independence from Westminster’s centralised decision-makingenabling them to better respond to the needs of their local community.

Local governments need to respond to these changes, while supporting a growing range of services at a much smaller costRobotic Process Automation (RPA)  and artificial intelligence (AI) are the best ways to achieve this.  

Where do most Local Government organisations start when looking to implement Robotics?

Although every local council division can benefit from the introduction of Robotic Process Automation (RPA). Numerous forward-thinking councils are already experimenting with automation in a number of different areas. Most local council organisations start by automating high value transactions, where quality and accuracy is critical. This is typically in (1) revenue benefits, (2) finance and (3) HR departmentsMuch of this work is rules-based, repetitive and time-consuming, an ideal fit for automation. Staff released from this admin work can then invest time enhancing council revenue. 

Common examples include Council tax, Social housing, Care in the community, Accounts receivables, Accounts Payable, Supplier setup, on-boarding new starters, leavers. 

T-Impact have already worked with multiple councils to create RPA solutionsWe are well-placed to advise you on the best way to implement it and manage it on a daily basis.  

Can Robots be used for Universal Credit implementation?

T-Impact robots can automate every aspect of Universal Credit claims, supporting the phased adoption without the need to hire more staff. Robots also ensure that personal bias does not affect decisions, ensuring all citizens are treated the same. Robots complete the standard processing, usually about 80% of the work, so staff only need to manage genuine exceptions. Robots perform all necessary data entry and transpose data across all relevant information systems, without data entry errors, removing the need for repetitive form completion and increasing data quality 

How can Robotics help my Council manage Council Tax payments and Council Tax management?

Robotic Process Automation (RPA) s are commonly used for council tax because it is such as vital revenue stream for councils. T-Impact’s robotics works faster than any human to automate the time-consuming activities required to process council tax and deal with enquiries & exceptions. As they record data into your information systems, they check for errors and eliminate all data entry errors. One robot can have the same output as 20 staff members, making it the ideal choice for councils who cannot commit that level of human resources to their council tax management operations. 

Are there any limitations with using our existing or external IT Systems?

The short answer is no.  Provided we are given access, your virtual workforce gains the ability to complete any electronic interaction or application process without affecting the underlying system, since it requires no additional integration, APIs or coding from your technology team.

We have worked with many Local Councils to date, using their existing and external IT Systems, including and not limited to:

Aareon                                                            Academy

Atlas Benefits System                                    Civica

Gas Safety Register                                       Information @ Work

Land Registry                                                  LinkedIn

Liquid Logic                                                     MetaStreet

Microsoft Office 365                                        Mosaic

MyWorkforce                                                   Northgate

Orchard                                                            Paris

Resource Link System                                    Salesforce

Unit 4 Agresso                                                 WordPress


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Local Government Testimonials

London Borough of Hackney

Durham County Council

London Borough of Hackney

Matthew Cain, Head of Digital And Data at London Borough of Hackney

Durham County Council

Alan Patrickson, Head of Digital And Customer Services at Durham County Council