Robotics and Artificial Intelligence, quite often these two terms are mixed up and sometimes intertwined. Artificial Intelligence is a broad definition that encompasses many specialist fields. One of these is Robotics. Robotics Process Automation (RPA) refers specifically to software Robots that perform work normally performed by humans. To add to the confusion, Robots incorporate some elements of machine learning within them, allowing them to learn and adapt. They also have pre-built integration into most advanced AI platforms, which allow them to make complex decisions and to learn from the data they process (machine learning). The most common platforms include Microsoft AI, IBM Watson & Google Deepmind.
Traditional cost-cutting approaches are no longer affordable. Services can’t be reduced further and will continue to scale as the population increases and grows older. Digital transformation is the only way they can continue support the vast number of services demanded by clients. To achieve a successful digital transformation, councils need technologies such as robotic process automation (RPA) and artificial intelligence (AI) to automate repetitive tasks and free up staff for vital front-line work.
These technologies can be delivered more quickly and cheaply than traditional solutions, as they work with the IT systems councils already have in place and do not need interfaces, which are expensive and can take a long time to build.
- Although every division can benefit from the introduction of Robotic Process Automation (RPA). Numerous forward-thinking councils are already experimenting with automation in a number of different areas. Most local council organisations start by automating high value transactions, where quality and accuracy is critical. This is typically in (1) revenue & benefits, (2) finance and (3) HR departments. Much of this work is rules-based, repetitive and time-consuming, an ideal fit for automation. Staff released from this admin work can then invest time enhancing council revenue.
Common examples include Accounts receivables, Accounts Payable, Supplier setup, on-boarding new starters, leavers.
T-Impact have already worked with multiple councils to create RPA solutions. We are well-placed to advise you on the best way to implement it and manage it on a daily basis.
You want to innovate and grow your agency and need technology to support your ambitions. It can be hard to convince your peers to invest in long-term and risky technology projects. Robotics is an easy technology to start your digital transformation journey. It works with your existing IT systems and doesn’t require integration or APIs to be built. Your return on investment is quick – allowing you to trial new ideas and evolve the ones that show promise.
Artificial Intelligence is a powerful technology that aims to simulate human thought. The technology isn’t there yet, so current technology is being used to identify and deal with complex data patterns. AI requires training and this requires a large volume of data. AI requires interfaces to access existing IT systems and the results must be communicated in a way that affects the service your customer receives.
If you think of AI as the brains, think of Robotics as the hands. Robotics performs work as humans do today, accessing IT systems (including spreadsheets, websites, and email) to complete processes which deliver value to your customers. Robots don’t require interfaces; they access the screens and reports that your staff use. Robotics links into the most common AI platforms enabling you to introduce AI into your business processes.
Robotics – also called Robotic Process automation – helps you reduce the manual work involved in administration. It is a technology that can be applied to any number of processes across your firm, reducing errors, increasing profits and improving customer satisfaction.