Join us on this free webinar to share insights with Leicester City Council’s Digital Transformation Leaders and see how you can fully automate up to 50% of your call centre services. Applying these approaches and tools to your organisation will free front line staff to support your digital transformation programme – while ensuring no one is left behind.
Learn how applying this solution could help your organisation to:
T-Impact will present a live demonstration of a fully automated customer service solution. Automating customer service requests frees staff to help residents and patients with the greatest needs. When designed correctly, you will also reduce operating costs, eliminate errors and deliver better services.
Your patients & residents select the service they want from your website or ask for the Chatbot for support.
The Chatbot discusses their needs with them in natural language. It can communicate in 40 different languages.
Once the Chatbot has determined what service is needed, it sends commands to the RPA bot.
When the RPA bot has completed the service, the chatbot informs the customer.
The Chatbot can personalize the service, sending multiple commands to the RPA bot based on the specific needs of the resident or patient.
The Chatbot and RPA bot retain a full audit log of the conversation and actions taken.
RPA bots emulate the work performed by your staff but with greater consistency and control.
RPA bots access your IT systems using the same screens as your staff. They can access IT systems, emails, spreadsheets and databases to complete services requests sent by the Chatbot.
They can perform complex business tasks, such as searching for duplicate records using different combinations of data.
They are designed to deal with most common exceptions. If they encounter something truly unexpected, they hand it over to one of your staff.
They can communicate results via email, text messages, social media or responses sent back to the Chatbot.