Dacorum Borough Council

  • Posted by karenclark
  • On 17 March 2021

“We wanted a technology partner who was experienced in dealing with Local Authorities and the challenges that Councils face and how they affect our residents.  We assessed the market based on experience, technical ability and price, reviewing various companies, and awarded T-Impact.

We’ve been working with T-Impact for over 12 months now, and they have very much impressed us. They are easy to work with, integrate well with our team, deliver great value and importantly take accountability.  Their staff listen carefully, understand the problems then positively engage with our business teams on exactly where and why robotics can be used and then quantify the benefits.  The results we’ve seen and T-Impact’s professional and pro-active attitude have helped me educate my Council’s Executive team, demonstrating the value and benefits of Robotics.

T-Impact have also helped us identify benefits over and above the traditional labour savings. For example, like most Councils, Dacorum Council has faced challenges staffing specialist roles, such as Environmental Health officers. We have had insufficient officers for some time,  one of the solutions we implemented with T-Impact helped reduce the amount of wasted time spent by officers on admin surrounding case management, this means the officers that we do have are significantly more productive.”