T-Impact work with forward thinking local government organisations, seeking to drive efficiency and improve the experience of citizens through digital transformation. One such example is the use of robotics within Licencing. Speak with one of our experts today to learn how other local government organisations are using our robotics subscription model to transform their licensing and ensure they can drive down costs while providing a faster and more accurate service.
Licensing teams in councils often have to deal with similar requests and one of the most frequent is a Temporary Events Notice (TEN) – allowing events to sell alcoholic beverages, serve hot food or provide public entertainment between 11pm and 5am. However, the confusing and complex nature of this application has often been an issue for council staff, resulting in frequent delays. Although some councils have implemented a ten day minimum application process, applicants are often not aware of this and so frustration can be caused, especially for events at short-notice.
Robotic systems can take over the entire licensing process. By utilising automated online chatbots, a council can guide people through the process in a faster and simpler manner, offering support where necessary. Advice can be provided on necessary compliances required for the applicant, so they can ensure their event is lawful and follows all necessary regulation. This improves process speed and leads to greater levels of customer service.
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